|
|
Post by ummboutthat on Feb 20, 2011 0:38:11 GMT -5
I ordered 4 items from company Grainger using two purchase orders. 1st order has 2 container bins that are 3 FN feet by 2 FN feet!!! that's a pretty big ass containers. the 2nd PO was for 2 hepa filter portable hand held vacuums and a tube of 170 count hand wipes.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 0:39:19 GMT -5
Receiving department delivers the vacuums and Mail room delivers a envelop of a packing list!!! that's all I got!
|
|
|
|
Post by ummboutthat on Feb 20, 2011 0:42:32 GMT -5
So I call Receiving extension - and the dopey kid that goes around campus drop'n off stuff! I asked where are my containers?
OH and it's really starting to get to my nerves this FN GUY keeps make'n jokes? comments? to me ...comments of a gay nature. ever since he told me he experimented a few years ago - he's been making these annoying comments to me.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 0:47:02 GMT -5
this little bastard would say ....pfft...what does he say to me? I just ignore him!  OH I know - He'll say to me while we are in the elevator "you're a good look'n guy go'n down? I want to go down!" he's said to me "I bet you can get all the ladies", then walks out the elevators and continues "and the guys to like me" |
|
|
|
Post by ummboutthat on Feb 20, 2011 0:48:57 GMT -5
HEY I'M NOT GAY! BUT IF YOU WANT ME TO PUT SUM'THIN IN YOUR MOUTH IT'LL BE MY FIST TO YOUR TEETH!
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:32:25 GMT -5
so the kid tells me he didn't receive the bins! he thinks the bins must still be on the UPS truck. He said he would have remembered containers that large.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:33:28 GMT -5
So that means the containers are on the UPS truck without a label. which the driver should be wondering where the bins should be delivered to? right?
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:42:06 GMT -5
he suggested I call UPS! I do and I'm told the package is signed for it's in Receiving. I tell the UPS rep. Our company receives a pile of packages and our receiving guy signs for everything. only the label made it off the truck. But the containers are still on the truck.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:43:30 GMT -5
UPS rep continues the containers have been signed for. the sender would have to put in a claim/ start an investigation.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:44:35 GMT -5
I asked calmly...not upset at all! I asked can't you get in touch with the driver and let him know the containers are still on his truck to return to the company to drop them off sometime today?
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:45:37 GMT -5
UPS reps said that's part of the investigation. Which has to be started by the sending company. Also I should call the sending company to make sure they actually sent the containers....
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:52:50 GMT -5
when she told me that - my brain popped! but I didn't get upset. it just didn't make since to me? why would I ask if they sent the containers when I have the freak'n packing slip in my hands!! ??
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:54:39 GMT -5
I said to the Rep 'so I understand correctly - you want me to ask if they sent the containers while I'm holding the packing slip? to which they of course will tell me yes they sent the containers'...
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:56:11 GMT -5
The UPS Rep said yes I should ask Grainger Rep if they sent the containers.  I said OK! I'll ask and I'll call them right now to see if we can get in contact with the UPS driver |
|
|
|
Post by ummboutthat on Feb 20, 2011 12:57:32 GMT -5
I call Grainger and give him my order number. He tells me the containers have been received! I tell him my receiving department has not seen the containers and suggest they are still on the UPS truck.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 12:59:56 GMT -5
Sir have your receiving people check again cause it shows here that the containers have been received. I said I understand that but ...maybe I'm explaining this wrong? the label which I'm holding was received but the actual containers were not received and are still on the UPS truck. If we can start an investigation. UPS can contact the UPS driver that dropped off this morning to check his truck.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:01:40 GMT -5
Sir I understand what you're asking and the containers have been delivered and signed for. your guys in receiving just has to find them. I see they signed for all four of your items. they all have different tracking numbers. he then gives me the tracking numbers to all four items.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:02:43 GMT -5
which brings me to the tub of hand wipes. I tell the rep I didn't receive the hand wipes are also missing and may still be on the truck. all I received are the vacuums.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:05:11 GMT -5
so obviously jerk ass Grainger Rep is not gonna help me. I tell him - OK, I'll go to receiving myself and look around. I'll also take my packing slip. He said good idea it there anything else I can help you with? NO - you've done so much for me now I couldn't possibly ask you to do any more!
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:06:25 GMT -5
ok I didn't say that - actually now 2 days later thought of it and wished I had. at the time I was so worn out, and tired, and sleepy, and weak! I was still calm, talking in a low tone - not upset at all.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:08:46 GMT -5
now the guy that told me he didn't see the containers is the low guy in receiving say 4 of 4. I get to receiving with my paperwork. and speak with guy 3 of 4. I'm looking around and I don't see any containers three feet by two feet.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:10:30 GMT -5
I explain to him what been happening with guy 4 of 4 and UPS rep, and finally Grainger Rep. that I actually have 3 of 4 items missing and only 1 of 4 items was delivered. so 3 of 4 looks through the pile of UPS labels 4 of 4 signed for.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:11:23 GMT -5
I get on the phone from receiving call Grainger to let them know my packages are not here!
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:12:46 GMT -5
Now I'm speaking to Grainger Rep number 2. He tells me oh Grainger Rep number 1 is still making notes in the system. So I give him the second order number with the tub of hand wipes.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:15:52 GMT -5
Grainger Rep 2 tells me they were signed for. I still didn't blow my top. I mean everyone I spoke to sounded American! meaning it didn't sound like my 800 call went to India, or England, or Canada, or China. Everyone spoke English as a first language. for some reason they all kept telling me the packages have been signed for.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:18:09 GMT -5
I tell Grainger Rep 2. Yes the package was signed for but I'm in receiving right now the containers and the tub of hand wipes are not here! (ok with some frustration tone in my voice - BUT not upset still) I continue to say it's been 3 hours now since the delivery time. If you can just start the investigation so UPS can call the driver.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:20:25 GMT -5
while I'm on the phone with Grainger Rep 2. receiving guy 3 of 4 is bringing me the copies of UPS labels. I tell Grainger REp 2. HOLD on for a minute? please. GUY 3 of 4 - this package is right over there! and I walk over and POW! I now got my tub!
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:23:02 GMT -5
I asked guy 3 of 4 - why didn't guy 4 of 4 bring this to me earlier? well Hampton I don't know? so I get back on the phone with Grainger Rep 2 and sadly say I just found the tub of hand wipes - BUT I still don't see the containers. Guess I'll have to call back when I really can find them.
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:24:27 GMT -5
I tell receiving guy 3 of 4 - ok I'll ask guy 4 of 4 again - maybe he mis-placed them this morning. guy 3 of 4 said yea - he signed for it he has to find them!
|
|
|
|
Post by ummboutthat on Feb 20, 2011 13:33:03 GMT -5
get back to my desk I now have one order complete and deliver the items to my techs. then explain to my boss what I'm going through with the containers. and I will need more time on this safety clean up.
|
|
