iono1
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Post by iono1 on Feb 2, 2011 19:45:24 GMT -5
Over the years I've "blacklisted" certain companies & places of business for doing something I didn't like. Have you had experiences where someone did something to cause you never to consider buying a brand name or doing business at a particular place? Here are a couple of my experiences: 1) I bought a dehumidifier from a local appliance store & it leaked immediately. 3 days later I went to return it & they wouldn't take it back or replace it. They told me I had to get it repaired at a repair shop as part of the warranty. 3 trips later to the repair shop I had enough with both the manufacturer, who i e-mailed my complaint & the original store. I'll never buy anything the manufacturer makes & I'll never go back to the appliance store. 2) I serviced my car at the dealer & had 2 things that cost them a customer. One time I went for an oil change & paid cash at the payment desk. I later received a call from the service department asking me if I paid. I told them I had & described the woman I paid the cash to, they said ok, but I could tell they didn't believe me. My guess is the woman, who was filling in for the regular person who was on a break, pocketed the money. The other annoying thing was when I would go for service, they would charge me for windshield washer even if it was full or not. I didn't notice it the 1st few times but eventually I would fill it up a few blocks from the dealership. A few times I had to check the bill & demand a refund. It was ridiculous that they were overcharging customers by $3 a visit. Since they were the only dealer of that car in the area, I didn't even consider getting another car from that manufacturer. Little things cost them any chance of a repeat customer.
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Nazgul Girl
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Babysitting our new grandbaby 3 days a week !
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Post by Nazgul Girl on Feb 2, 2011 19:51:30 GMT -5
Didn't you get a receipt from the lady you have the cash to ? That's strange if she didn't give you one ( of course she wanted the money off of the books ), but why didn't you ask her for one ?
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phil5185
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Post by phil5185 on Feb 2, 2011 20:02:49 GMT -5
It must have been in about 1975. I bought a new set of Goodyear tires for my 1970 GMC pickup. A few months later, a back tire went flat, a nail. It happened to be about a mile from their store. Anyway, I jacked it up, put on the spare, went to the store, dropped off the tire, and went on to work.
Came back that evening, the guy went to get my tire, looked puzzled - he said the whole side is blown out - then he said "that must be the explosion that I heard this afternoon". So I thought OK, take it off, put on a new tire. But he said, no, that is not covered. So I had to buy a new tire. Next day I called, wrote letters to the company, etc - I never got reimbursed for that faulty tire.
To this day I have never bought another Goodyear tire. And that's a lot of non-goodyear tires - 35 yrs of horse trailers, flat bed trailer, 4 tractors, a few cars, our 'kids' cars, trucks, etc.
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Deleted
Joined: May 6, 2024 9:51:02 GMT -5
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Post by Deleted on Feb 2, 2011 20:33:48 GMT -5
Two things: first, I bought a Toyota in 1991 from the dealer and got royally ripped off on the financing with Toyota Credit. They wrote up the loan for 60 months instead of the 36 I wanted and added in the cost of some extras I had planned to pay up front. I just paid extra on the first payment and then made the rest of the payments for an amount that I calculated would pay it off in 36 months. After 36 months I still owed $1,000. The finance charge, it turned out, was a fixed $ amount and did not take into account whether you paid extra each month. I was furious. I will never buy a Toyota again.
Second- I was on a travel Board and we were discussing the scarcity of Business class award seats on Continental. One guy who worked for CO and always defended them no matter what said that if they back of the plane was full that paid all the costs and the Business Class section was thus pure profit and they couldn't just give those seats away "for nothing". "Nothing"? The "valuable OnePass miles" they say you'll be earning on each flight are worth nothing? After that I switched to American and, because of a few Business Class long-hauls, made Platinum and stayed Platinum from 2004 through 2009. I dropped down to Gold in 2010 but am about to become Lifetime Gold because of the miles I've accumulated. I've flown CO a little since then but less than once a year.
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stats45
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Post by stats45 on Feb 2, 2011 20:50:53 GMT -5
I went to a local retail store to purchase a Christmas present for a friend. The shoes I bought were the wrong color, but I gave the gift receipt with the shoes. She tried to take the shoes back to the store, and they said that the couldn't accept the gift receipt without the original receipt. They acknowledged that the shoes were purchased there and that the gift receipt was a marker of that and that when they scanned the gift receipt it showed them the original price. We only wanted to exchange the shoes.
I was so irritated, and only when one of the employees pointed out that she was a regular there (like spends a couple hundred dollars a month regular), did they agree to exchange the shoes. I'll never buy anything there again, and even though she loves their clothes, she starting to look for other 'cute' places. I suspect she will return but just not as often.
They don't seem to see much traffic, and I imagine that it is hard for them to compete with the options here. That said, I thought it was awful customer service. They clearly knew what they were doing, and I can't believe they really thought it would be a long-term good choice.
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verrip1
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Post by verrip1 on Feb 2, 2011 21:00:03 GMT -5
Years ago, my wife's 401k was with Fidelity. When she left her job, we sent the forms and a request to send her funds to her existing self directed IRA at Vanguard. Part of the holding was a junk bond fund with monthly payouts. It took 3 months for the most of the funds to transfer. When distributions came out, there was a partial month's dividends and interest posted into the old Fidelity account. They refused repeated phone requests to move the money, and she sent another letter a few months later. Same thing happened again! Residual distributions were withheld at Fidelity. Phone call after phone call. Unfulfilled promises. Letter after unnecessary letter. They pissed us off with all this crap. Finally, the amount of residual funds dropped to $0.27. Hell, that's less than the cost of the stamp to send another letter. We decided: "Screw 'em, let's keep the damned account open if those bastards want this twenty seven damned cents so fooking bad". That was about 17 years ago. We look forward every quarter to receiving her Fidelity statement that the $0.27 cents is still there for her old age. BWAHAHAHAHAHAHA. Their costs of maintaining the account and processing the statements probably costs them $100 or more a year. Once, they sent us a letter begging that we close the account. Too late, Nate. Who's laughing now, Fidelity? ?? Needless to say, we've never bought another Fidelity product. In fact, we get great pleasure when we drive by our local Fidelity office and flip them off. Paybacks are a bitch. That's why I'm so happy to repeat this story whenever I get a chance.
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shanendoah
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Post by shanendoah on Feb 2, 2011 21:03:13 GMT -5
I bought a laptop from a national electronics chain. I paid for the service contract. About 6 months later, I brought it in because the door to the cd-rom drive had come off, and without it, the drive couldn't be opened. They couldn't fix it in store and had to send it out. When it finally came back six weeks later, I was in the middle of studying for finals and had a migraine when I went in to pick it up. Because I was stressed and not feeling well, I just grabbed the laptop and left. I got out to the car where my DH (DBF at the time) was waiting for me. He insisted I turn on the laptop before we left the parking lot. Surprise, surprise, it didn't turn on. It had no battery. I walked back in the store (less than 2 minutes after I had walked out) and returned to the service desk, asking what happened to my battery. They looked at their records, noted that I did have a batter when I gave it to them, but they didn't check when it came back. Still, because I had walked out of the store, they refused to even check with the service center to see if my battery had been left there. I will note that the year was 2000; I had paid $1,500 for the laptop before the service contract; and it would have taken a special tool and at least 5 minutes to remove the battery. So, DH and I no longer shop at that chain, even though we no longer live in the same state.
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Nazgul Girl
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Babysitting our new grandbaby 3 days a week !
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Post by Nazgul Girl on Feb 2, 2011 21:14:03 GMT -5
Phil, the same thing happened to me in 1975, only with a brand-new Kmart tire. Turns out that Kmart tires were made by Firestone. I had purchased a set of Kmart tires for my 1965 Dodge Coronet 440 ( wish I still had that car ), and a tire blew out a week later. The entire tread came off. I was lucky that I wasn't killed on the freeway. I managed to hold the car steady and get over to the shoulder as quickly as possible. Someone called a towtruck for me. I took the now-shredded tire to Kmart the day after, and even with the receipt in my hand, had the nerve to charge me for "tire wear", when it was a manufacturers defect. I never used anything from Kmart automotive again, and rarely shopped at Kmart for anything thereafter. I just didn't feel like going in there anymore. Years later, it came out that Firestones had a problem with their steel-belted radial tires. That was exactly the type that I had purchased.
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cronewitch
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Post by cronewitch on Feb 2, 2011 21:17:15 GMT -5
A tea shop I was shopping in when the owner/manager berated and employee in front of customers. You don't do that in public I just can't want to shop there again and it has been decades.
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iono1
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Joined: Jan 6, 2011 8:58:24 GMT -5
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Post by iono1 on Feb 2, 2011 21:20:41 GMT -5
Didn't you get a receipt from the lady you have the cash to ? That's strange if she didn't give you one ( of course she wanted the money off of the books ), but why didn't you ask her for one ? The car was a 2001 while normal maintenance was free the 1st 4 years I used to get extra oil changes. What they do is hand you two receipts at the service desk, you pay at the pay desk, they give you the customer copy & keep the dealer copy. I had my copy, but back then they didn't stamp it. I went through other bills & noticed they didn't stamp any customer copies "paid" until 2005.
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gooddecisions
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Post by gooddecisions on Feb 2, 2011 21:54:08 GMT -5
Phil, I'm confused by your gripe. Did you actually have a road hazard warranty or just the standard defect/wear & tear tire warranty? This happened to me as well from tires I bought at a Merchants Tire- except it was the very same day. I couldn't avoid a broken brick in the road and it busted a tire. Well, that's not wear and tear nor a defect so Merchants couldn't replace it under warranty. I would have been shocked if they did cover it. Or, are you saying that they could have repaired it if it had just been the nail, but something in the shop caused it to blow out and it was really their fault or a defect?
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phil5185
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Post by phil5185 on Feb 3, 2011 11:03:08 GMT -5
Or, are you saying that they could have repaired it if it had just been the nail, but something in the shop caused it to blow out and it was really their fault or a defect? It was just a nail - the shop caused the failure or the tire was faulty from the factory. My 1970 3/4 ton GMC had the split-rim set up with those 'killer' snap rings holding the tire on the rim. The shop took the tire off of the rim, repaired the nail puncture, and put the tire back on the rim. The procedure is to pop the snap ring into place, then put the tire/rim assembly into a safety cage and pump up the tire. They often pump them up to about 70, 80, or 90 to get the bead and the snap ring to seat. Then they reduce the pressure - I think those tires ran at about 50, maybe 60 psi. Sometime later during the day, the tire exploded - the rip started at nail hole and formed a triangle almost down to the rim. Ie, a triangle of rubber about 5 inches on each of the 3 sides.
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sheilaincali
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Post by sheilaincali on Feb 3, 2011 11:49:52 GMT -5
I had all 4 tires replaced on my car when I was in high school. Went to a local tire place that my dad used for all of his businesses. Noticed when I got home that my wheel cover was missing. Called to see if they forgot to put it back on. Told me I had "obviously hit a curb on my way home and lost it". When I said I hadn't they called me a liar. I laid my case out to my dad, explained what happened and he agreed to stop using them for a year. Cost them well over $50,000 in business for my missing wheel cover. Dad was pissed they called me a liar. Pizza Hut refused to deliver pizza to my house because I lived less than 1/4 mile outside their delivery area. Every time Domino's would deliver pizza to me I would call Pizza Hut and remind them that they lost out on another sale What can I say- I can be a brat when I want to be.
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thyme4change
Community Leader
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Post by thyme4change on Feb 3, 2011 11:52:45 GMT -5
I changed banks. Pretty much everything I started to hate about my old bank wasn't exactly their fault, and I didn't get a significantly better deal at my new bank - but the customer service is so much nicer when telling me of the new crappy policies that I decided to go with it.
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Post by hawkeyes2001 on Feb 3, 2011 11:53:39 GMT -5
I refused to return to a vet that put my dog to sleep. They did nothing wrong. I couldn't go there anymore because just driving by the place made me cry.
We've black-listed too many restaurants to name for various reasons.
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jeffreymo
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Post by jeffreymo on Feb 3, 2011 12:17:43 GMT -5
Best Buy - I bought a laptop off of them on their website and picked it up at my local store. It took them 45 minutes to find my item which kind of negated the entire convenience of buying it online. After I finally got it, I noticed the box had been opened before. It had a sticker on it indicating it had been inspected by the Geek Squad and they added $70 worth of value by doing various systems checks and doing all the various setup procedures so that I didn't have to (this was their words). I called Best Buy to indicate that I didn't think this is what I ordered - it seemed that this pc had been refurbished and the website indicated that it was brand new. They stated oh no it's not refurbished - the geek squad inspects and provides this service free of charge on select pc's as a way to spot check their quality and you are very fortunate that you received this $70 value. Since Best Buy has a 30 day return policy I will guess that they "spot-check" all of their returns and then sell them online to those very "fortunate" customers like me (since web customers are a unique type that doesn't have to touch and feel a product this seems like a great way to sell returned merchandise). I did not return it - it did work fine, but I will never buy another item from Best Buy again. Many people have told me - well what's the big deal, you could have returned it within 30 days if you wanted to - and I tell them that I shouldn't have had to go to that extreme in the first place.
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whoisjohngalt
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Post by whoisjohngalt on Feb 3, 2011 12:18:08 GMT -5
I got Krups Meat Grinder as a wedding gift (I really wanted one), but one of the parts was a little rusty. When I called the company to ask if they would replace it, they wanted the original receipt. I explained that no way in Hell would I ask my guest for a receipt. They said that bc I didn't have an original receipt and the manufacturing date was a bit longer than 12 mo they won't replace it for free. So, they lost a long-standing customer (I used to buy their products all the time) bc of the $6 part.
Lena
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mudflap81
Initiate Member
In the end, secret service Homer is still Homer.
Joined: Dec 22, 2010 18:58:30 GMT -5
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Post by mudflap81 on Feb 3, 2011 12:35:17 GMT -5
TD Bank. Back in the early 2000's they operated under different names in different states. I started in NH then went to the ME version without problems. Great service, and even got the benefits of being a "long-term customer." I moved back to MA and had to do 5 times the amount of paperwork to move my account. A few months later I went in to get a loan and they said "Sorry, we won't do loans to people who have only been with us a few months." the person was very rude about it, and I explained that I've been with the bank for 5 years but it didn't matter.
Add to that almost every other customer service "don't" in the book and I went back to the local bank I grew up with. even though I was gone for 5 years, they still consider me a customer of over 30 years (I had my first account before I was born).
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shanendoah
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Post by shanendoah on Feb 3, 2011 12:42:56 GMT -5
jeffrey: mine was also best buy. Maybe they just have sucky laptop service?
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chemnerd99
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Post by chemnerd99 on Feb 3, 2011 12:45:04 GMT -5
The stupid gas stations that won't allow you to pay at the pump. I avoid them like a plague.
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bman
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Post by bman on Feb 3, 2011 13:04:19 GMT -5
The hard sell! Any company that tries to pressure me into buying before I am ready automatically loses my business.
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dividend
Established Member
It's 5:00 somewhere.
Joined: Dec 23, 2010 21:31:29 GMT -5
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Post by dividend on Feb 3, 2011 13:06:10 GMT -5
Dad normally changes the oil in my car. One time, when he went to remove the oil drain plug, it for some reason was too tight for him to get off. So I took the car to the local Honda Dealership, since I had a coupon for a discounted oil change anyway. I dropped the car off, and got a call from them a while later saying that they couldn't get the plug off, and that I would need a whole new oil pan for ~$450. They told me that it must have been mechanically tightened. I took it to my local mechanic, who got it unstuck and changed the oil for $35. I won't give that Honda Dealership my business after that.
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sheilaincali
Senior Member
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Post by sheilaincali on Feb 3, 2011 13:28:07 GMT -5
I bought new tires from sears when I moved from CA and MN. I knew that sears would rotate and balance the tires for free if I bought from them so I figured what the heck. My low tire sensor light went on about a year later. Brought it in to sears here to find that they had put one metal cap on that tire and all the other one's had plastic. The store here told me I had to have done it myself because they never would have done that. Didn't believe me when I told them they were the only ones to ever touch my tires. Was a problem because Volvo's have some expensive tire pressure sensor that would have been damaged if they tried to remove the cap. Told me to drive 90 miles away to the nearest dealership (on a low tire) and that it wasn't their problem.
Drove across town to a local place (not the guy that pissed me off years ago). They took the tire off, got to it with a little dremel tool, got the cap off, filled the tire, everything was prefect. And since they knew who I was and wanted my dad's business they didn't charge me a dime.
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Urban Chicago
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Post by Urban Chicago on Feb 3, 2011 13:35:02 GMT -5
Apparently only in Chicago, Target puts these stupid speed bumps about every 5 feet in their parking lot. I take great pleasure whenever I go to the store across the street just to avoid the bumps.
They're pretty much gone now, but Hollywood Video once randomly added a $10 late fee to my account. I know I had turned the movies in on time, but I could have accepted it if they had been able to make a reasonable argument (like we have this time on record for your drop off, on these movies, etc...) However, the guy told me they had not record of which movies or when this had apparently happened. He refused to waive the fee, I refused to ever go near that place again.
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telephus44
Well-Known Member
Joined: Dec 23, 2010 10:20:21 GMT -5
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Post by telephus44 on Feb 3, 2011 13:35:33 GMT -5
Valvoline. I took my car in for a last oil change / inspection before driving it cross country from CO to MA and they tried to tell me I had a "frame oil" leak and it was unsafe to drive. I realize that I'm female, but I'm not stupid.
They just started opening locations here in MA but I'll never go to one.
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shanendoah
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Post by shanendoah on Feb 3, 2011 14:09:10 GMT -5
Another one, from much more recently - We will never again use ClearWire. My MIL needed internet for her house. She had had ClearWire when she lived in aother state, so we thought we would go through them again, since she already understood their service. We went to the local retail store that had a ClearWire kiosk to buy the modem and get her signed up for the service. He was a very nice young man, and we had no problems with the service we got at that time. However, he was incredibly busy, (there were 3 customers besides us, and he was the only one at the kiosk) and apparently "forgot" to ask us some important questions for account set up. Even though we paid him, we then had to take our receipt from him and go through the store's checkout line so that the serial number of the modem we bought was correctly captured via their POS system. We get to the MIL's apartment, which is on the inside of her complex and faces the courtyard. Despite ClearWire claiming they had full coverage in the area, we could not get a signal. We called ClearWire tech support and went through all the steps we were supposed to, and they agreed they could not locate a signal to the modem, so obviously we weren't getting one out. They then transferred us to the account services line to cancel the service. The account services lady refused to talk to us and insisted on talking to the MIL (we had put her name on the account, so no biggie, but it takes about 2 questions usually for people to decide they'd rather talk to one of us). In order to cancel the account, she had to prove she was who she said she was, and they asked for her birthdate. She gave it, and they refused to do anything because her birthdate didn't match what was in the system. And that would be because the young man who set us up never asked her birthdate, nor was it on any of the forms we filled out, so he had just made one up. Okay, I understand that you can't cancel an account if you can't be certain you're talking to the right person, even though we knew things like exactly when it had been set up, the credit card used, etc. So, we load the MIL up in the car (not a quick or easy process) and go down to the retail location. We take the modem and all of our paperwork with us, as well as making sure MIL has her state id. We go to the kiosk, where it is once again busy, and say, we know you can't cancel the account here, but could you look at MIL's ID, talk to the person on the phone, and assure them that she is who she says she is so that they will cancel the account. (This is all within 90 minutes of first purchasing/setting up the account.) Well, the kid at the desk (a different one, naturally) is super busy, but his supervisor should be in soon. However, ignoring the customer service problems of the handicapped lady looks bad to everyone, so the manager of the retail store (who simply rents space to clearwire) comes over and gets involved trying to help us. We use his cell phone, the folks on the phone talk to him, talk to the kid working, talk to us, talk to MIL (supervisor never makes it in in the 30+ minutes we are there), but refuses to cancel the account without getting the modem back (even though we had bought it out right, we did not do the rental agreement). They promise to email us a RA (which would have been really hard in normal circumstances since we were returning the device/trying to close the account because we couldn't get internet access with it) with which to mail back the modem. Two days later, we still have not recieved an RA. Luckily, we live in the same city as their corporate headquarters/distribution center. So DH typed out a receipt, took all of our receipts from the stores, the tech support case number, etc and went down to their offices. He made the person downstairs scan the modem back in to inventory while he watched and sign the receipt for return. So, we should be done. Except we're not. A little over a month later, as I'm doing MIL's bills, I notice that an automatic charge has come through from ClearWire. I call ClearWire. I identify myself and explain that I have POA for the MIL. (While sometimes it would be easier if I just lied and claimed to be her, we have received legal advice against it, so I don't.) I give them the date the account was supposed to have been closed and explain that the modem has been returned. The customer service guy tries to tell me that there is no way for their system to know if the modem has been returned or not without the RA, and I tell him that's a lie because I know for a fact that they use an advanced POS system that scans this information in to the computer. At which point he then claims he can't talk to me because they don't have copies of the POA paperwork. I advise him that they will be hearing from our lawyers for tying to rip off a little old lady. DH then calls. He identifies himself as his mother's "attorney in fact", which is the official legal term for POA, though we think the ClearWire folks didn't know that, and treated him as if he were her actual lawyer. And it took them less than 2 minutes to determine that yes, her modem had been returned and that the charge never should have gone through and boom, they refunded her money. It was overall the worst experience I have ever had trying to close an account (for me or the MIL), and I hate to think about how much money they have scammed from people who aren't as persistent as we are.
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verrip1
Senior Member
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Post by verrip1 on Feb 3, 2011 14:27:10 GMT -5
The hard sell! Any company that tries to pressure me into buying before I am ready automatically loses my business. Me too. I just turn and walk. Often, they follow me to the door as I completely ignore them.
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whoisjohngalt
Junior Associate
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Post by whoisjohngalt on Feb 3, 2011 14:58:28 GMT -5
OMG, were you dealing with the same stupid branch in MA that I have been??? It took me a visit to the branch and 7 phone calls to place a simple check order. I finally called their VP and said that I wanted to be compensated for my time due to the staff incompetence. I got a gift card.
Lena
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Cass
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Post by Cass on Feb 3, 2011 15:01:54 GMT -5
There is a clothing store near me with two signs posted in the window. One reads "Please stay out of the garden" and the second "This area is under video surveillance. Please clean up after your pet". The face that they assume the worst of their customers kind of chaps my butt. And really, are they going to review the tape to track me down and give me back my dog poop? Turn it over to the police?
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Post by stillontheroad on Feb 3, 2011 17:55:25 GMT -5
I won't ever buy insurance from State Farm again. They dropped my wife for one minor car accident (her fault, but it was her only violation ever).
Actually, I'm glad they did. My parents had used State Farm for over twenty years and I wasn't even going to comparison-shop our car insurance. Once State Farm dropped her, we both used Progressive (and I told State Farm exactly why I was cancelling my policy) for a while, then switched to GEICO, and our car insurance bill is so much lower than what State Farm was charging it's insane. We're saving easily $1,000 a year.
In general, though, I might boycott a particular store but I have a hard time staying away from a particular company, just because I generally don't see the point. A lot of the complaints people have about franchise businesses could just as easily have happened at a competitor, and are probably attributable to individual employees/managers.
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