Bonny
Junior Associate
Joined: Nov 17, 2013 10:54:37 GMT -5
Posts: 7,459 
Location: No Place Like Home!
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Post by Bonny on Oct 13, 2017 17:30:01 GMT -5
My new Big Agnes Seedhouse 1 tent arrived earlier this week and I just set it up.
It's a replacement tent for a 15 year old tent. The seam sealant was flaking off and the company replaced it FOR FREE! My cost was the $11 or so to ship it priority mail (to have a tracking #) in order for the company to evaluate repair or replace. This tent has gone backpacking with me in Arizona, traveled with us to Germany, was my tent for the JMT and Tahoe Rim Trail hike among others. This new tent retails for $300 at REI.
Can't wait to go backpacking again!
Share your favorite "Company did you right" consumer story.  |
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tskeeter
Junior Associate
Joined: Mar 20, 2011 19:37:45 GMT -5
Posts: 6,831
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Post by tskeeter on Oct 13, 2017 22:56:11 GMT -5
Don’t you just love buying and using a quality product from a company that goes the extra mile on warranty issues?
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OldCoyote
Senior Associate
Joined: Dec 21, 2010 10:34:48 GMT -5
Posts: 13,449
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Post by OldCoyote on Oct 14, 2017 22:53:30 GMT -5
I bought a vacuum refrigeration pump 28 years ago, It had a "5 year for any reason you are unhappy with this product, return it for a full refund!"
28 years later it still works great!
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Tennesseer
Member Emeritus
Joined: Dec 20, 2010 21:58:42 GMT -5
Posts: 64,597 
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Post by Tennesseer on Oct 14, 2017 23:22:51 GMT -5
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Bonny
Junior Associate
Joined: Nov 17, 2013 10:54:37 GMT -5
Posts: 7,459
Location: No Place Like Home!
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Post by Bonny on Oct 15, 2017 10:08:00 GMT -5
That's pretty cool even if it's too heavy for backpacking.
I bet one sleeps like a baby floating on a lake.
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thyme4change
Community Leader
Joined: Dec 26, 2010 13:54:08 GMT -5
Posts: 40,788
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Post by thyme4change on Oct 15, 2017 10:12:51 GMT -5
I think I would be terrified that I would wake up stuck inside a sinking tent.
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GRG a/k/a goldenrulegirl
Senior Associate
"How you win matters." Ender, Ender's Game
Joined: Jan 2, 2011 13:33:09 GMT -5
Posts: 11,291
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Post by GRG a/k/a goldenrulegirl on Oct 15, 2017 10:26:06 GMT -5
I think I would be terrified that I would wake up stuck inside a sinking tent. Or bumping into things submerged in the water that may or may not have sharp teeth.  |
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milee
Senior Associate
Joined: Jan 17, 2012 13:20:00 GMT -5
Posts: 12,344
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Post by milee on Oct 15, 2017 10:28:52 GMT -5
That's pretty cool even if it's too heavy for backpacking.
I bet one sleeps like a baby floating on a lake.
It's so funny that we all have different reactions to this depending on our background. My immediate thought was that it might be a sleeping option for the Everglades Challenge. I've just about convinced one of my friends to do the EC with me and am starting to think about provisioning. Unfortunately, I decided although that looks like a comfy way to sleep, it also looks pretty vulnerable to not just the big gators but the saltwater crocs that are starting to be more common down there. Not something I want to worry about when I sleep... |
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zibazinski
Community Leader
Joined: Dec 24, 2010 16:12:50 GMT -5
Posts: 47,912
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Post by zibazinski on Oct 15, 2017 10:29:32 GMT -5
I’d want it tied up to something unless I was on a small pond. POM might love one of these.
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Bonny
Junior Associate
Joined: Nov 17, 2013 10:54:37 GMT -5
Posts: 7,459
Location: No Place Like Home!
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Post by Bonny on Oct 15, 2017 11:00:01 GMT -5
I’d want it tied up to something unless I was on a small pond. POM might love one of these. Lol, cheaper for Peace Of Mind to buy one of these than build a house on a lake!  |
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Bonny
Junior Associate
Joined: Nov 17, 2013 10:54:37 GMT -5
Posts: 7,459
Location: No Place Like Home!
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Post by Bonny on Oct 15, 2017 11:06:14 GMT -5
Soooo a weird update.
I posted a pic of my new tent on FB (I'm not a big FB poster and limit my posting to pics and positive things like birthdays, accomplishments etc.) and I'm getting the snarky comments. One friend made a "joke" about me asking for a refund for a 15 year old tent. Then a childhood friend gives him the high-five and my brother piles on. I'm flabbergasted that people turn on someone who gives a shout out to a company who does the right thing.  |
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NastyWoman
Senior Associate
Joined: Dec 24, 2010 20:50:37 GMT -5
Posts: 14,893
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Post by NastyWoman on Oct 15, 2017 11:59:57 GMT -5
Soooo a weird update.
I posted a pic of my new tent on FB (I'm not a big FB poster and limit my posting to pics and positive things like birthdays, accomplishments etc.) and I'm getting the snarky comments. One friend made a "joke" about me asking for a refund for a 15 year old tent. Then a childhood friend gives him the high-five and my brother piles on. I'm flabbergasted that people turn on someone who gives a shout out to a company who does the right thing. The green-eyed monster makes people do petty things  |
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zibazinski
Community Leader
Joined: Dec 24, 2010 16:12:50 GMT -5
Posts: 47,912
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Post by zibazinski on Oct 15, 2017 12:52:00 GMT -5
Soooo a weird update.
I posted a pic of my new tent on FB (I'm not a big FB poster and limit my posting to pics and positive things like birthdays, accomplishments etc.) and I'm getting the snarky comments. One friend made a "joke" about me asking for a refund for a 15 year old tent. Then a childhood friend gives him the high-five and my brother piles on. I'm flabbergasted that people turn on someone who gives a shout out to a company who does the right thing. Lands End does it as well. |
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Bonny
Junior Associate
Joined: Nov 17, 2013 10:54:37 GMT -5
Posts: 7,459
Location: No Place Like Home!
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Post by Bonny on Oct 15, 2017 14:08:25 GMT -5
That's pretty cool even if it's too heavy for backpacking.
I bet one sleeps like a baby floating on a lake.
It's so funny that we all have different reactions to this depending on our background. My immediate thought was that it might be a sleeping option for the Everglades Challenge. I've just about convinced one of my friends to do the EC with me and am starting to think about provisioning. Unfortunately, I decided although that looks like a comfy way to sleep, it also looks pretty vulnerable to not just the big gators but the saltwater crocs that are starting to be more common down there. Not something I want to worry about when I sleep... Lol, perspective is everything! My recent lake experiences are all alpine or subalpine lakes. No danger of gators or crocs! |
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TheOtherMe
Distinguished Associate
Joined: Dec 24, 2010 14:40:52 GMT -5
Posts: 28,133
Mini-Profile Name Color: e619e6
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Post by TheOtherMe on Oct 15, 2017 18:04:06 GMT -5
Soooo a weird update.
I posted a pic of my new tent on FB (I'm not a big FB poster and limit my posting to pics and positive things like birthdays, accomplishments etc.) and I'm getting the snarky comments. One friend made a "joke" about me asking for a refund for a 15 year old tent. Then a childhood friend gives him the high-five and my brother piles on. I'm flabbergasted that people turn on someone who gives a shout out to a company who does the right thing. The green-eyed monster makes people do petty things This. Many years ago now, I had a Firestone Forever battery in my car. It didn't die for about 10 years. By then they were no longer replacing those with Forever batteries because the Forever batteries were lasting for so long. I think the battery I got for the replacement had a 10 year guarantee. Since I keep my cars forever, I got another free battery. |
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