short bank vent

[beergut]

I went by a Chase branch today to get two debit cards. One was for the 15 year old, who opened a student account over a month ago, but has yet to receive her card. A phone call confirmed a card was mailed out, but never received, so we'd have to go to a local branch to get a replacement printed. No problem.

The other card is for me, because my card appears to have become worn in certain spots, and won't work at all Chase bank ATMs. 

They told me they can't print a card for the 15 yr old because she needs to be present, it is for security reasons, etc. That is inconvenient, but fine. I had them print out a list of locations close to the house since I work an hour from home, and was only in this particular branch because it was close to work.

I handed them my debit card and my license, telling them I don't want a new card number, I just want a reprint of this card. 

A teller goes off, is gone for ten minutes, comes back, and hands me a new card. With a new number. 
I explain I don't want a new card and new number, I simply want a replacement card under with the same number. I don't want to have to go online and change all of my bill pays I have set up with a new card number. 

She says she isn't sure if they can do that, but she'll go check.

Wait ten minutes.

Another teller, possibly a manager(?), approaches, and tells me they had to remove a blocked account connected to my account, that is why it was taking so long. I explain that was probably blocked due to a fraud issue where someone got my card number, and Chase Fraud caught the purchase before it went through. Chase replaced my card at that time.

Another five minutes, another teller approaches with the card, which is the exact same card the first teller came to me with. He says there is nothing they can do, they have to generate a new number to create a card. I say this is unacceptable, and I ask for my old card back, because I'll just make due until it expires. He explains they already destroyed my old card. 

He apologizes. I say, "You have basically failed at every single level of customer service. I asked you not to do one thing, and you went and did it anyway. That is impressive." He apologized again.

So now I get the fun of going to all of my online accounts and bills, and change my card info. 

I would have been better off just leaving after they told me they couldn't print a card for the 15 yr old. Because I availed myself of their 'service', I am more inconvenienced than if I had just never walked into the bank branch. 

[/vent]

[zibazinski]

I had this happen with a favorite cellphone. Went in for an issue with DD's. They said they needed mine to upgrade the software. Okay. Waited and waited. Finally asked wtf give me back my phone NOW. Nope, they'd destroyed it and along with it all my info. Never ever using Sprint again.

[zibazinski]

B of A is a big one for replacing cards often. Fortunately I never pay anything automatically so it's been a non issue.

[beergut]

 I think I may have two or three things on auto bill pay, the rest is just a case of having to change the card number stored on file for online purchasing, like Amazon. I just wanted to save myself the hassle. 

[Knee Deep in Water Chloe]

Ugh. I hate it when it's time to update all that stuff. That sucks that you have to do because they were dumb. 

[MarleyKeezy78]

I try to set my autopays up with my checking account as much as possible so I don't have to change to many things when I get a new debit card.

[TheHaitian]

Aug 14, 2015 21:43:58 GMT -5 Knee Deep in Water Chloe said:

Ugh. I hate it when it's time to update all that stuff. That sucks that you have to do because they were dumb. 

I agree! SUCKS!!!!

[The Walk of the Penguin Mich]

I set up autopays where my bank can pay directly to the creditors rather than the other way around.  This way, if the account number needs to be changed, it only needs to be changed in one place.

No one gets the opportunity to automatically debit my account but me.

[whoami]

Aug 15, 2015 10:45:22 GMT -5 The Walk of the Penguin Mich said:

I set up autopays where my bank can pay directly to the creditors rather than the other way around.  This way, if the account number needs to be changed, it only needs to be changed in one place.

No one gets the opportunity to automatically debit my account but me.

This is what I do for all my credit cards and when Ive had those occasions where Ive had a number stolen, the bank updates the cc number because I get ebills. For payments I have autobilled to the credit card...they are all on one card, that is tucked away at home with a list of all bills charged to it. I have yet to have the number stolen and I only have to update the expiration date when the time comes.  My everyday card has nothing autobilled to it. 

[toomuchreality]

Aug 14, 2015 18:23:38 GMT -5 beergut said:

 I think I may have two or three things on auto bill pay, the rest is just a case of having to change the card number stored on file for online purchasing, like Amazon. I just wanted to save myself the hassle. 

UGH!!!!   I feel for you. A very similar thing happened to me back in the early spring, this year. 

I called on the phone, to check on my replacement card. From the very beginning, I said I do not want my card cancelled! Do not cancel my card. What did she do? Cancel my card. I was so mad! So I kept telling the girl that did it, I didn't care what she had to do, in order to fix it. It was her mistake, not mine and I wasn't going in to a branch, to fix her mistake! I told her manager the same thing, when he got on the phone. Eventually he waived some fees that had been charged to my account, so I went in. (I knew I was going to have to. At least I got some fees waived.)  It still irritates me. Not many things linger like this, for so long. But it should never have happened to begin with.

It's just a PIA.

[The Walk of the Penguin Mich]

I appreciate USAA more and more.....

[Deleted]

Aug 15, 2015 10:45:22 GMT -5 The Walk of the Penguin Mich said:

No one gets the opportunity to automatically debit my account but me.

I wish life were that simple. Both my health club and my health insurer take payment in only one form: THEY pull it from my bank account. I hate that.

[zibazinski]

I've had places tell me that's the only way they can do it. Since I know it isn't true, I just ask how else can I pay? Turns out there is always another way.

[tskeeter]

Aug 14, 2015 17:29:34 GMT -5 beergut said:

I went by a Chase branch today to get two debit cards. One was for the 15 year old, who opened a student account over a month ago, but has yet to receive her card. A phone call confirmed a card was mailed out, but never received, so we'd have to go to a local branch to get a replacement printed. No problem.

The other card is for me, because my card appears to have become worn in certain spots, and won't work at all Chase bank ATMs. 

They told me they can't print a card for the 15 yr old because she needs to be present, it is for security reasons, etc. That is inconvenient, but fine. I had them print out a list of locations close to the house since I work an hour from home, and was only in this particular branch because it was close to work.

I handed them my debit card and my license, telling them I don't want a new card number, I just want a reprint of this card. 

A teller goes off, is gone for ten minutes, comes back, and hands me a new card. With a new number. 
I explain I don't want a new card and new number, I simply want a replacement card under with the same number. I don't want to have to go online and change all of my bill pays I have set up with a new card number. 

She says she isn't sure if they can do that, but she'll go check.

Wait ten minutes.

Another teller, possibly a manager(?), approaches, and tells me they had to remove a blocked account connected to my account, that is why it was taking so long. I explain that was probably blocked due to a fraud issue where someone got my card number, and Chase Fraud caught the purchase before it went through. Chase replaced my card at that time.

Another five minutes, another teller approaches with the card, which is the exact same card the first teller came to me with. He says there is nothing they can do, they have to generate a new number to create a card. I say this is unacceptable, and I ask for my old card back, because I'll just make due until it expires. He explains they already destroyed my old card. 

He apologizes. I say, "You have basically failed at every single level of customer service. I asked you not to do one thing, and you went and did it anyway. That is impressive." He apologized again.

So now I get the fun of going to all of my online accounts and bills, and change my card info. 

I would have been better off just leaving after they told me they couldn't print a card for the 15 yr old. Because I availed myself of their 'service', I am more inconvenienced than if I had just never walked into the bank branch. 

[/vent]

Welcome to the wonderful world of banking.  Where they hire the mostly incompetent because they will work for cheap.  Regardless of whether their poor training and constant turnover cause problems for their customers.