Anyone else have trouble with Eddie Bauer?

[Deleted]

I have recently started ordering clothes again after a three year hiatus.  Salespeople at EB can't seem to get anything right and they are RUDE.  There.  I got that off my chest.  And maybe some mucky-muck from EB will see this

[cronewitch]

My first job was in a Eddie Bauer factory, it was before they had retail stores. They were an expedition outfitter for the most part with Down coats and sleeping bags with a few other things, much was custom ordered sleeping bags. The coats cost a fortune but they had a company store where we could get a discount, still couldn't afford anything.

[Deleted]

Their stuff is good if you get through all the form e-mails and actually receive it.

[bean29]

I order from them all the time. I can't say I have ever had an issue. I use mostly on-line order so I can get Petites.

I return/exchange at the store though. I buy from the store for DS and DH. Last thing I bought was a shirt for DD just 2 weeks ago. it was 50% off, so a really good deal.

I have been told that the store and on-line ordering are completely separate companies.

Sent from my I phone and I can't see or edit the typo below. Sorry.
I have

[Deleted]

It just might be my luck.  I have ordered by phone and on-line.  I have also requested catalogs and a credit card.  I have had trouble with all those things.

[bean29]

Ha ha ha. I just remembered that DS had me order a winter coat for his GF for Christmas. They guaranteed Christmas Delivery. Guess what? We didn't get it. But when I order mail order I order two sizes of what I want and return what dosn't fit. I ordered three coats for the GF, the one dS picked in 2 sizes and a warmer full length one. They finally arrived after the new year but in that bitter cold spell we had last winter. She kept the full length warmer one I ordered on impulse.

When I use mail order I try to read the comments bc often it will tell you if the item runs small or large or is true to size. Then I often order 2 sizes of what I want b/c by the time you want to exchange it may be out of stock.

[bean29]

If you have a store near you, they have the current catalogs in the store and a special phone to order from. If you order in store you get free shipping.

They told me they were totally separate last spring, but the manager made the initial call and talked to the rep 1st to make sure I got what I wanted.

[The Walk of the Penguin Mich]

Probably 80% of my wardrobe is from EB, and I have had nothing but incredible service from them.

I bought a quilt from their store nearly 15 years ago, and despite being well used, still looks very good.

[Deleted]

There's no store near me.  There was, but they closed.

[The Walk of the Penguin Mich]

They closed the store where I used to live too.  I wound up buying 100 of their wooden hangers for 0.10 each.  I went back to buy another 50 and they were all gone.....dammit!  They are very nice hangers and you can't buy anything as good from the stores that sell them.

[ZaireinHD]

when I turned age 18 / 19 EB clothes are too small

[ՏՇԾԵԵʅՏɧ_LԹՏՏʅҼ]

I like the quality of their clothing & other products. We have 3 stores here, and I've never had a problem with any of their merchandise. It's well-made, all in all. I don't shop them online though - I shop in person - so I can see what I'm buying.

I also don't go there too often, unless I'm looking for something specific. They're a bit pricey and I can usually find the same (or near-to-same) item at another store for less $$.

[plugginaway22]

I kind of had forgotten about them, always loved the quality. So I just went to their site and ordered a $70 fleece jacket on clearance for $19.99 for my son.
We will see how it goes!

[Deleted]

E-mail from them.  There was a processing error.  Again.  I am limited as to where I can shop because I am very tall (35" legs).  But I do really like their stuff, so I guess I'll just have to put up with it..................sigh

[The Walk of the Penguin Mich]

Sept 21, 2014 13:34:10 GMT -5 @ezzie said:

E-mail from them.  There was a processing error.  Again.  I am limited as to where I can shop because I am very tall (35" legs).  But I do really like their stuff, so I guess I'll just have to put up with it..................sigh

Do you have any outlet malls around you?  There is frequently an EB store in the outlet center that you might want to check out.

[Deleted]

Sept 21, 2014 13:46:12 GMT -5 The Walk of the Penguin Mich said:

Sept 21, 2014 13:34:10 GMT -5 @ezzie said:

E-mail from them.  There was a processing error.  Again.  I am limited as to where I can shop because I am very tall (35" legs).  But I do really like their stuff, so I guess I'll just have to put up with it..................sigh

Do you have any outlet malls around you?  There is frequently an EB store in the outlet center that you might want to check out.

The outlets are some distance away.  Since I have had the strokes, I have been unable to do much highway driving (although I am doing short practice drives).  I'll get to that point, but I'm not quite there yet.  That's the good thing about being alone--it forces me to keep trying.  Since the day I got out of the hospital, if I needed food, I had to drive.  No lollygagging around for me!

[bean29]

I do have an outlet near me, but I don't go there specifically to shop this store.  I was told by the employees in the store that the don't have the same stuff at the outlet.  Some is catalog overstock, but some is purchased just to sell at the outlet, so is lower quality.  That said, I do have a few things I bought at the outlet that I am happy with, but they are not as high quality as the other EB stuff.