Deleted
Joined: Oct 10, 2024 0:22:11 GMT -5
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Post by Deleted on Jul 6, 2014 18:28:02 GMT -5
This morning DH ordered the dog a new harness and collar from PetSmart. Her collar is always personalized with her name and phone number.
Anyway, there was free shipping (a $6.49 value in this case) if you paid over 49.00. Our purchase was $53.98 before tax. Ah, but they were having a "sale" that took off $5 if you spent $30 or more. They applied that discount first before applying the free shipping discount. So that took our purchase down to $48.98 . . . $.02 less than what qualified for free shipping. So by "saving" us $5 (automatically . . . no coupon), they were charging us $6.49.
It was an easy fix through customer service. They are crediting us the $6.49. But it was also a 20 minute phone call because I spent 15 minutes on hold to even reach customer service.
So have you experienced sales that weren't really sales in the end? I was prepared to argue that this was very deceptive, but I didn't have to. |
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alabamagal
Junior Associate
Joined: Dec 23, 2010 11:30:29 GMT -5
Posts: 8,147
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Post by alabamagal on Jul 6, 2014 18:35:54 GMT -5
I had a similar problem ordering from ToysRUs. I was ordering Christmas present for my niece an nephew. Total of the 2 gifts was $48 with $11 shipping, but you got free shipping $50 and over. I added a $3 item to my cart and checked out. When I paid the total was the $59 because the $3 item was out of stock. Had to call and they just canceled the $3 item and gave me free shipping.
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