I had to yell...again!

[tloonya]

One more time prove that yelling at adults a must!

Sunday morning. DH goes to Firestone for oil change. He picks it up and car wouldn't start.
Front desk person says 'try to make it home and come back tomorrow because we do not have mechanics today anyway'.
DH gets home.
In a morning 8am he is calling towing and gets towed to the Firestone. 9am.
At 1:30 pm I am calling concerned that we didn't get a call and estimate and someone telling me that our car is right now getting to look at.
I am like...from 9am to this time it was sitting there unattended? Well...

Firestone is calling with an estimate for fuel pump change. They said they had ordered fuel pump.

At 4 they are calling to say that pump came without O-ring. So it can not be fixed today. Because to get the ring they supposed to order it from dealer and it is too late. I raised my voice and firmly said if they took the car at 9am they would have 4 hours more for that.
Fellow said it wouldn't matter because they have to order part OVERNIGHT and it is only possible to get it tomorrow because of the OVERNIGHT word. We did the same about 4 times and I raised my voice some more!
I said...would you be able to explain the same thing to your corporate people after I will write complain? He said sure.

At 6pm we had received call from Firestone and they humbly offered to come get our car. He said 'we had sent our person to get the part as a curtesy to you' and I was like...if I didn't yell you would just nevermind it! But I said nothing and we had merely ran and got our car.
They had not even charged us for towing...

[8 Bit WWBG]

I hate resorting to that kind of tactic, but there are too many times when people mistake politeness for an invitation to walk all over you.

I also find that stating things in very clear and actionable terms (ex. "I want you to personally order that part immediately, and I expect it to be there tomorrow") are much more effective than vague requests (ex. "I want you to fix this as soon as possible").

[tloonya]

Mar 25, 2014 13:54:05 GMT -5 8 Bit WWBG said:

I hate resorting to that kind of tactic, but there are too many times when people mistake politeness for an invitation to walk all over you.

I also find that stating things in very clear and actionable terms (ex. "I want you to personally order that part immediately, and I expect it to be there tomorrow") are much more effective than vague requests (ex. "I want you to fix this as soon as possible").

I actually believe a liar about OVERNIGHT thing from dealer...
I even asked if I can go find it elsewhere myself, and answer was 'no way'. Only at dealer and only OVERNIGHT!

[justme]

There are definitely car parts out there that you can only get from the dealer.

[tloonya]

Mar 25, 2014 14:12:25 GMT -5 justme said:

There are definitely car parts out there that you can only get from the dealer.

Obviously not overnight!!!