happyscooter
Senior Member
Joined: Jan 5, 2011 9:04:06 GMT -5
Posts: 2,416
|
Post by happyscooter on Oct 10, 2013 7:50:48 GMT -5
We have Norton but it is not doing its job. There is no way to get in touch with someone other than a standard typed message 'how may I help you?' and when I type the problem, it's a standard form answer. Does anyone know if Microsoft Silverlight is something that should be on a computer? We are in the process of deleting files and games and other things we don't need, to see if that will help.
Thanks.
|
|
Deleted
Joined: Oct 7, 2024 10:25:42 GMT -5
Posts: 0
|
Post by Deleted on Oct 10, 2013 7:56:04 GMT -5
From a quick google search it appears that Silverlight is Microsoft's version of Adobe.
|
|
happyscooter
Senior Member
Joined: Jan 5, 2011 9:04:06 GMT -5
Posts: 2,416
|
Post by happyscooter on Oct 10, 2013 8:00:18 GMT -5
so a good thing right?
|
|
happyscooter
Senior Member
Joined: Jan 5, 2011 9:04:06 GMT -5
Posts: 2,416
|
Post by happyscooter on Oct 10, 2013 8:00:55 GMT -5
I don't know if dh downloaded it or not. he has work items stored on here and it could be something he needed.
|
|
Tennesseer
Member Emeritus
Joined: Dec 20, 2010 21:58:42 GMT -5
Posts: 64,494
|
Post by Tennesseer on Oct 10, 2013 8:07:10 GMT -5
I don't know if dh downloaded it or not. he has work items stored on here and it could be something he needed. Save your documents and other important info onto dvd/thumb drive and do factory restore if necessary?
|
|
thyme4change
Community Leader
Joined: Dec 26, 2010 13:54:08 GMT -5
Posts: 40,763
|
Post by thyme4change on Oct 10, 2013 8:08:24 GMT -5
I am also infected - but unlike your computer I will heal myself. Colds generally go away with 7-10 days. Sorry to hear.
|
|
Deleted
Joined: Oct 7, 2024 10:25:42 GMT -5
Posts: 0
|
Post by Deleted on Oct 10, 2013 8:09:01 GMT -5
It appears that it could be an add-on or plug-in when you download something else. I saw a blog where someone complained about it being an add-on when he installed Firefox.
|
|
happyscooter
Senior Member
Joined: Jan 5, 2011 9:04:06 GMT -5
Posts: 2,416
|
Post by happyscooter on Oct 10, 2013 8:13:13 GMT -5
ok. I try to shut it down periodically to let it update. But when I do that, it is hard to keep checking in on you guys 'for just a second.'
|
|
Deleted
Joined: Oct 7, 2024 10:25:42 GMT -5
Posts: 0
|
Post by Deleted on Oct 10, 2013 8:14:51 GMT -5
We'll wait...
|
|
973beachbum
Senior Associate
Politics Admin
Joined: Dec 17, 2010 16:12:13 GMT -5
Posts: 10,501
|
Post by 973beachbum on Oct 10, 2013 8:18:45 GMT -5
I don't know if dh downloaded it or not. he has work items stored on here and it could be something he needed. Save your documents and other important info onto dvd/thumb drive and do factory restore if necessary? Just an FYI but we did that when we had a virus so we could save them to reinstall after the computer was fixed and all it accomplished was to save the virus for us to reinfect our computer. Our advice from the man who had to fix our computer twice was either you save things before the computer is infected or accept that you lose everything if you get a virus and didn't have backups from before the virus.
|
|
deantrip
Established Member
Joined: Feb 27, 2012 19:05:42 GMT -5
Posts: 405
|
Post by deantrip on Oct 10, 2013 8:35:10 GMT -5
Microsoft Silverlight is an essential plugin to use for netlfix streaming on the pc as well, so if you use netflix, you need it. I used to work in IT, one of the best things to do is setup system restore points that will roll back your computer to before the virus hit you, set that up to automatically set a restore point once a month or something like that. You can back up your data to thumbdrives and stuff, just make sure that you scan those on a periodic basis as well to make sure they are clean. I would recommend checking out cnet and checking reviews on free anti-virus/spyware software.
|
|
resolution
Junior Associate
Joined: Dec 20, 2010 13:09:56 GMT -5
Posts: 7,244
Mini-Profile Name Color: 305b2b
|
Post by resolution on Oct 10, 2013 8:50:57 GMT -5
Most computers are set up to automatically create restore points. If your computer will still boot up, you could try to roll it back to before the infection. Click the Windows button, the the control panel (should be on the right side of the list). Then click recover and just follow the steps on the screen. Pick a date from before you first noticed the problem.
|
|
Deleted
Joined: Oct 7, 2024 10:25:42 GMT -5
Posts: 0
|
Post by Deleted on Oct 10, 2013 8:57:31 GMT -5
Hit F11 when you start it up and it will take you to the recovery screen. Choose "last known good configuration" or something like that.
<---Not an IT person, so take it for what it's worth
|
|
tskeeter
Junior Associate
Joined: Mar 20, 2011 19:37:45 GMT -5
Posts: 6,831
|
Post by tskeeter on Oct 10, 2013 12:07:18 GMT -5
scooter, you might try downloading and running malwarebytes. Our IT guy recommended it when we got a virus that I couldn't get cleaned up on our PC. It's a bit out of the main stream for virus checker software so viruses aren't coded to slip through the filters, like they are coded to slip past Norton or the other big virus checkers. When I used it, malwarebytes allowed a free use.
|
|
happyscooter
Senior Member
Joined: Jan 5, 2011 9:04:06 GMT -5
Posts: 2,416
|
Post by happyscooter on Oct 10, 2013 14:01:54 GMT -5
I will try some of those solutions. There isn't anything on here that is worth saving, a few word documents and pics. I can print out the documents and I tried to send some of the pics to be developed. But the computer kept shutting down before I could finish my shopping cart of pictures. DH will just have to have his company resend his forms.
Thanks all.
|
|
Deleted
Joined: Oct 7, 2024 10:25:42 GMT -5
Posts: 0
|
Post by Deleted on Oct 10, 2013 18:52:26 GMT -5
scooter, you might try downloading and running malwarebytes. Our IT guy recommended it when we got a virus that I couldn't get cleaned up on our PC. It's a bit out of the main stream for virus checker software so viruses aren't coded to slip through the filters, like they are coded to slip past Norton or the other big virus checkers. When I used it, malwarebytes allowed a free use. malwarebytes was recommended by my IT guy and it works. I run that and McAfee which keeps me clean and healthy for the most part. So sad that the creeps are writing code faster than the good guys can help us
|
|
toomuchreality
Senior Associate
Joined: Sept 3, 2011 10:28:25 GMT -5
Posts: 16,869
Favorite Drink: Sometimes I drink water... just to surprise my liver!
|
Post by toomuchreality on Oct 17, 2013 6:59:43 GMT -5
Scooter- Did you get your computer fixed? How come you didn't just call Norton, and have them fix it for you? That's what I have done. FYI- Be careful not to put too many programs on your computer, to fight viruses etc. At one time, I did that. It messed things up as bad, or worse than a virus! They were competing with each other, to do the same thing. Ugh. I hope things are working well now.
|
|
happyscooter
Senior Member
Joined: Jan 5, 2011 9:04:06 GMT -5
Posts: 2,416
|
Post by happyscooter on Oct 17, 2013 7:17:00 GMT -5
I have never been able to find a number to call them. I can contact them through email but again it is like instant messenger. 'hello my name is bob. how may I help you?' 'I have a 3 year subscription and I don't think my antivirus is working. can I give you the product key code?' 'you would like to buy a 3 year subscription?'
|
|
happyscooter
Senior Member
Joined: Jan 5, 2011 9:04:06 GMT -5
Posts: 2,416
|
Post by happyscooter on Oct 17, 2013 7:20:27 GMT -5
I sent all of our pics to be developed so I deleted them. I deleted all of my word documents (a few newspaper articles that I had written and some minutes from a non-profit from a year ago). DH deleted some of his forms and it seems to be running better. Norton has been the best antivirus that we had, though someone told me it takes up a lot of space.
|
|
Deleted
Joined: Oct 7, 2024 10:25:42 GMT -5
Posts: 0
|
Post by Deleted on Oct 17, 2013 21:18:49 GMT -5
Norton let through 2 serious Trojan worms when I had it. One attack fried something on the mother board. I will never use Norton again. The "no name" virus protections work better.
|
|
deantrip
Established Member
Joined: Feb 27, 2012 19:05:42 GMT -5
Posts: 405
|
Post by deantrip on Oct 17, 2013 22:39:00 GMT -5
My uncle works for a major university in my state and one of his duties to oversee several computer labs in a department. He was running microsoft security essentials while the rest of the university was running Norton. He was told he needed to switch it as the school had a contract, he refused, and shortly after that, his lab was the only lab up and running on campus, as Norton had let in a massive infection that knocked the rest of the lab's offline.
From my time in IT, I will never run Norton, too many issues, bad customer service, not staying ahead on the technology curve. I have been using AVG or avast for a long time (both free) and have had no issues. Also ad-aware and malware-bytes work great in conjunction.
|
|
mmhmm
Administrator
It's a great pity the right of free speech isn't based on the obligation to say something sensible.
Joined: Dec 25, 2010 18:13:34 GMT -5
Posts: 31,770
Today's Mood: Saddened by Events
Location: Memory Lane
Favorite Drink: Water
|
Post by mmhmm on Oct 17, 2013 22:49:13 GMT -5
I use Security Essentials, deantrip, and I haven't had a virus. I've also got Malwarebytes and Spybot-Search and Destroy. I run those periodically, as well, just to keep the garbage out. For me, it's worked beautifully.
|
|
happyscooter
Senior Member
Joined: Jan 5, 2011 9:04:06 GMT -5
Posts: 2,416
|
Post by happyscooter on Oct 18, 2013 6:28:47 GMT -5
We have used Webroot (I think that was the name) and something else before. We used Spybot also. Now we are getting popups from PC Healthboost, a Microsoft edition.
|
|