Good Service or Positive Events...

[milee]

Since I complain about bad service, it's only fair to be equally as vocal about good service. 

We have FIOS TV and internet service.  Over the past year, both the TV reception and the internet connectivity has been getting irregular.  The TV signal sometimes becomes pixelated or cuts off and the internet becomes unresponsive.  DH - who is an electrical engineer - has been insisting that these problems are all due to my ancient TIVO (got one of those $300 ones with the free lifetime subscription about 10 years ago) and refuses to work on it.  I finally got fed up and called Verizon.  Instead of spending an hour on a frustrating automated voicemail system and then not getting help, within 3 minutes of my call, I was connected with a very helpful rep who tried different things to diagnose the problem.  The rep was not just knowledgeable, he was fun to talk to.  When various re-boots and other things didn't solve the problem, he scheduled a service tech to come out the very next morning.  The next morning - at the time scheduled - the service tech arrived and spent over an hour diagnosing the issue and eventually solving it. 

So thanks, Verizon.  I'm a very happy camper.

Oh, and a few weeks ago at Trader Joe's, there was a really sour looking older lady in the line next to mine.  She just looked really scowly and unhappy.  Boy, did I misjudge her.  The cashier had rung up about 1/3 of her very full cart when a young guy holding just a water bottle got into line behind her.  She immediately asked the cashier if she could hold on her purchase and instead just ring "the young man" up.  When the cashier said that she had no way to hold the order in the system, the scowly looking woman bought and paid for the young guy's water and sent him on his way.  She was really sweet, just had unfortunate wrinkles that made her look mean.  Hope I don't wrinkle in that way.

OK, so share your good service surprise stories.

[swamp]

I got nothing.

[Chocolate Lover]

Me either, except for my customers telling me how great I am to deal with.

[swamp]

Actually I do have one.

My washer died.  It would cost too much to fix the old one.  on August 19, DH and I went to Lowe's to pick out a new one.  We chose the one we wanted and the saleslady told us it would not be delivered until after August 30.   We told her that that could be a problem.

She found us one is a nearby warehouse and arranged for delivery on 8/24. 

ETA:  And the guy we called to fix the broken washer said, "it's going to cost you $800 to fix it.  Buy a new one."

[milee]

Well maybe you could post your fantasy version of what you wish would have happened instead of what actually did?  I sometimes find this comforting, but keep it to myself because I'm pretty sure it would come out highly sarcastic and snarky. 

[Phoenix84]

Nothing off the top of my head.  Comcast was okay to deal with when I switched over to them last month.  But I think it was really average service, and I'm just used to getting shitty service from telecom companies.  The service would have been rated better if the comcast tech hadn't asked what was wrong with my eyes.

I could go on a rant about the geek squad at best buy and how they're taking 2 days to do a job that should only take one hour.  And for some reason needed me to have an appointment just to drop it off and pick it up 2 days later, but that's not the point of this thread according to the OP.

[Cookies Galore]

I've had similar experiences with Verizon FIOS! The two times a tech had to come out, they arrived AT the scheduled time. The time the internet was out and we couldnt figure out why, I was having a great time on the phone with the customer service rep.

AT&T Wireless: We always go to the stores near me to get new phones. I've never had a bad experience and they're always helpful and patient. I'm always in and out, while DF always manages to cause some sort of issue.Very pleasant employees.

[shanendoah]

A few years ago, I got a new to me phone. I had Sprint service, and it was after Sprint and Nextel had merged. The phone I ended up getting was a Nextel phone- meaning it needed a chip (Sprint phones don't use them). We just could not get it on the network. Both C and I spent a lot of time on the phone with the Sprint reps. Everyone we talked to was super nice and very helpful. We had one guy that spent close to 90 minutes on the phone with us. Nothing. About 45 minutes later, he called us back (we were using C's phone) because he'd been researching and found something new to try. Still didn't work.

Finally, on like call number 10 to Sprint, I got a service rep who had been a Nextel rep, and he knew exactly what to do. Took he and I about 10 minutes to get my phone up and running.

It was the oddest experience because I wanted to be frustrated and angry, but every person I dealt with was so nice and they were trying so hard to help us. They just didn't have the training to do it.
I did end up sending a note to Sprint Customer service suggesting that they find a way to identify customer service reps with Nextel expertise so that those of us who were having problems with Nextel equipment could actually get the help we needed.



Even more years ago, we used to live in the boonies and had the option of a local telecom company. (In our current location, there is a government mandated monopoly for cable.) We went with the local company and it was great. Same two ladies always answered the phone. The techs had a half hour window to show up, and called if they were running early or late. The guy that installed our cable was super nice and mentioned that if we had any problems, just call the company and he would be back out same day, no charge. I miss them.

[Deleted]

We went to the Olive Garden last night for dinner after seeing the new baby.  I got the endless pasta bowl, selecting fettucini alfredo.  I really didn't want more than one serving, but it was cheaper than ordering off the dinner menu.

Anyway, it was rather tasteless.  That may have been me because I am exhausted.  This was our first week back at school, and I seem to work non-stop, go to bed past my 9 p.m. bedtime, and then get up at 5 a.m. 

But the server actually noticed I took about two bites and then pushed it aside.  He asked me if I would prefer another choice, and I chose angel hair with meat sauce.  I ate about half of that and then asked for a carry-out box.  He suggested I get a refill first so that my lunch tomorrow would be much more satisfying.  I actually asked, "Can I do that?"  Evidently, I can although he made two trips (refill and about 5 minutes later the to-go box).

It was nice to have an attentive server.  I told DH to tip a little extra so he would stay that nice!