moon/Laura
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Post by moon/Laura on Dec 3, 2012 17:11:11 GMT -5
Hopefully, some of you are reading, even if you can't sign in right now.
The source of the problem was a server crash, which I'd seen on the support forum. It's back up now but when I started hearing that people's accounts had been "poofed", I went back to support to see if other forums had the same problem.. Saw a thread by mmhmm... and had a PM from Martyn - their tech guy.
Quote:
As you may have noticed, there were server issues a short time ago. An investigation into the issue shows that there might have been data corruption on the table which hosts your members. The diagnostics show the crash may have ate 19 of your members.
They're working on restoration now. If you have contact with any of the affected members off this board please let them know it's being addressed and not to create new accounts.
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Deleted
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Post by Deleted on Dec 3, 2012 17:22:19 GMT -5
OH no...who got eaten!?  |
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moon/Laura
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Post by moon/Laura on Dec 3, 2012 17:36:38 GMT -5
that i'm aware of now,
femmefatale
djlungrot
peaceofmind
macbeth
mmhmm
scottishlassie
sroo
i'm sure there are more i haven't heard of (or from) yet.
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Sharon
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Post by Sharon on Dec 3, 2012 17:46:06 GMT -5
I think that perhaps Laterbloomer and Miss Margarita also went poof
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Malarky
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Post by Malarky on Dec 3, 2012 17:52:08 GMT -5
I was poof for a while, but was able to log back in as myself.
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Virgil Showlion
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Post by Virgil Showlion on Dec 3, 2012 18:04:53 GMT -5
As usual, Archie is to blame.   |
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bean29
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Post by bean29 on Dec 3, 2012 18:15:25 GMT -5
I was in the No-Insurance thread started by theCaptain earlier today and noticed a lot of people listed as "guests" I know one was WIBeth, don't recall the rest. Anyways I wanted to comment and tried to log in. I had a lot of trouble logging in from work and my smart phone. Finally I got in.  |
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kittensaver
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Post by kittensaver on Dec 3, 2012 18:20:50 GMT -5
I was on a thread when the server crashed, and when I was able to get back on EVERYONE was listed as a guest. So I guess they took the server down again to fix it?
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moon/Laura
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Post by moon/Laura on Dec 3, 2012 18:24:03 GMT -5
I'm not sure. I just know that there was data loss to the member tables.. I'm still waiting for a further update from Martyn.
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Happy prose
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Post by Happy prose on Dec 3, 2012 18:30:25 GMT -5
I wasn't able to log in this afternoon, but now I'm fine.
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Jaguar
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Post by Jaguar on Dec 3, 2012 18:33:59 GMT -5
I wasn't able to log in this afternoon, but now I'm fine. See I'm wondering if peeps wait they might come back to their old accounts. Moon SL is having Sign On Issues again, see V5.  And the beat goes on |
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moon/Laura
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Post by moon/Laura on Dec 3, 2012 18:39:36 GMT -5
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Jaguar
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Post by Jaguar on Dec 3, 2012 18:42:10 GMT -5
Moon I'm on V5 , I'm taking your post #11 over to V5. I think SL is on V5 with me, I'm not sure cause it doesn't show invisibles to me.
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The Captain
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Post by The Captain on Dec 3, 2012 18:45:14 GMT -5
Are we allowed to make suggestions as to whom shouldn't be "fixed"?  |
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moon/Laura
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Post by moon/Laura on Dec 3, 2012 18:45:16 GMT -5
i just emailed her that thread link as well.. good to cover all bases.. thanks sugi
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chiver78
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Post by chiver78 on Dec 3, 2012 19:00:08 GMT -5
I don't know if anyone else was having this problem earlier (or now for those that are still locked out) but when I couldn't log in here, I couldn't log in over at the support forum either - I have "upgraded" my login to a single sign-on for all PB sites. anyway, you can't view support threads as guest, so that link might not help people that are locked out. what a mess, I hope it all gets worked out soon.  |
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moon/Laura
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Post by moon/Laura on Dec 3, 2012 19:11:19 GMT -5
you *should* be able to view support threads as a guest because you can post as a guest over there.
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chiver78
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Post by chiver78 on Dec 3, 2012 19:20:44 GMT -5
exactly. I clicked on a thread header earlier and got the "you don't have sufficient permissions to view this thread" error. might be a wrinkle that Martyn and others are still unaware of. I'll pop over to the support forum and add that little detail. |
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Jaguar
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Post by Jaguar on Dec 3, 2012 19:26:05 GMT -5
I experienced another bear attack. Can we put the bear down ?
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chiver78
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Post by chiver78 on Dec 3, 2012 19:29:12 GMT -5
hmm.....apparently, my global login has overridden my old password for the support forum....and the global login doesn't work.
can someone that's able to access that forum post about what I mentioned earlier (not being able to view as guest) AND that global logins seem to be having issues too? please and thank you ;D
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Deleted
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Post by Deleted on Dec 3, 2012 19:39:49 GMT -5
Hopefully, some of you are reading, even if you can't sign in right now. The source of the problem was a server crash, which I'd seen on the support forum. It's back up now but when I started hearing that people's accounts had been "poofed", I went back to support to see if other forums had the same problem.. Saw a thread by mmhmm... and had a PM from Martyn - their tech guy. Quote: As you may have noticed, there were server issues a short time ago. An investigation into the issue shows that there might have been data corruption on the table which hosts your members. The diagnostics show the crash may have ate 19 of your members.They're working on restoration now. If you have contact with any of the affected members off this board please let them know it's being addressed and not to create new accounts. Henceforth referred to as "The Nefarious Nineteen".  |
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Jaguar
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Post by Jaguar on Dec 3, 2012 20:27:11 GMT -5
This is really just beyond a headache. And I'm about to give Bell Canada a good talking to.  |
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Opti
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Post by Opti on Dec 3, 2012 20:46:23 GMT -5
I'm so glad our missing people are because of a server crash versus something else. I got the Bear and website wouldn't load but I thought it was a momentarily glitch or my DSL. I hope it gets fixed soon and their cyber identities restored.  |
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Virgil Showlion
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Post by Virgil Showlion on Dec 3, 2012 20:46:51 GMT -5
Hopefully, some of you are reading, even if you can't sign in right now. The source of the problem was a server crash, which I'd seen on the support forum. It's back up now but when I started hearing that people's accounts had been "poofed", I went back to support to see if other forums had the same problem.. Saw a thread by mmhmm... and had a PM from Martyn - their tech guy. Quote: As you may have noticed, there were server issues a short time ago. An investigation into the issue shows that there might have been data corruption on the table which hosts your members. The diagnostics show the crash may have ate 19 of your members.They're working on restoration now. If you have contact with any of the affected members off this board please let them know it's being addressed and not to create new accounts. Henceforth referred to as "The Nefarious Nineteen". As far as I can tell, all nineteen are among the top 40 posters by volume on the board. Needless to say: with 1,500+ members, this is not a coincidence. |
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Opti
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Post by Opti on Dec 3, 2012 20:49:42 GMT -5
Henceforth referred to as "The Nefarious Nineteen". As far as I can tell, all nineteen are among the top 40 posters by volume on the board. Needless to say: with 1,500+ members, this is not a coincidence. Virgil caused the crash and offed them?   Do we know if they were posting or logged in at the time? |
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Virgil Showlion
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Post by Virgil Showlion on Dec 3, 2012 21:12:11 GMT -5
As far as I can tell, all nineteen are among the top 40 posters by volume on the board. Needless to say: with 1,500+ members, this is not a coincidence. Virgil caused the crash and offed them? Do we know if they were posting or logged in at the time? My thoughts exactly. (The second theory. Not the first one.  ) |
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Jaguar
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Post by Jaguar on Dec 3, 2012 22:35:31 GMT -5
Any word yet on when restore will happen ? I miss my buds.  |
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moon/Laura
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Post by moon/Laura on Dec 3, 2012 22:37:56 GMT -5
not yet sugi.. Martyn hasn't updated the thread on support.
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Jaguar
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Post by Jaguar on Dec 3, 2012 22:39:52 GMT -5
not yet sugi.. Martyn hasn't updated the thread on support. Thanks, I hope it's soon. |
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Jaguar
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Post by Jaguar on Dec 3, 2012 23:12:39 GMT -5
I think this goes beyond affecting just 19 peeps. Some peeps re registered today with no issues.
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