constanz22
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Post by constanz22 on May 22, 2012 20:44:46 GMT -5
Ok, I don't order very often from them, but I am royally ticked off about this and not sure how to handle it. Sunday, I went on to buy a dog pen, and was looking for the same one I'd previously bought, but apparently they don't carry it anymore. There were two other similar ones and I had them both in my cart comparing them. One of them was 29.99 with a 14.95 shipping charge, and the other was 34.99 with FREE shipping. I KNOW I ordered the one with free shipping, and even went and wrote the amount in my checkbook when I placed the order. So, my bad, I didn't open the confirmation email from the order, but get the shipping notice today and they say I ordered the other one AND CHANGED THE BILLED TOTAL! I am really not happy with Amazon right now and don't understand how this could happen! They say I can return it and get the entire amount refunded, including shipping charges, but what a hassle. I'll probably end up just keeping the damn thing, but, what would you do? What recourse do I have? I definitely won't be going out of my way to order anything in the future. I had $10 in gift cards to use from Swagbucks which was the main reason I ordered in the first place. It just feels like I was scammed. I KNOW I did not order this one!
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Sam_2.0
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Post by Sam_2.0 on May 22, 2012 20:51:40 GMT -5
If you have the confirmation emails, I would ask that they refund the difference between the two ($10 or so?). Or just send it back. Mistakes happen sometimes, its not a big deal.
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saveinla
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Post by saveinla on May 22, 2012 20:56:35 GMT -5
You don't have to open the box - just mark Return to Sender and it will be sent back. They will refund you the entire amount. They have the best CS that I know of.
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constanz22
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Post by constanz22 on May 22, 2012 20:57:35 GMT -5
The confirmation email was wrong too, but I didn't open it to see or know that. I wish i had printed my order page at the time of the order, but i never bother anymore. Oh well, it's only like $10 difference and probably not worth the hassle or aggravation to send back. I just don't understand how it could have happened.
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Deleted
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Post by Deleted on May 22, 2012 21:15:58 GMT -5
I'm confused. What do you expect them to do? If you can formulate that and it is reasonable, they may do it.
I bought a Kindle Touch. I returned it during the return period to get a Fire instead. The Kindle Touch only came with a charger that hooked to your computer. So when I bought the Fire, I also bought a case and a charger they advertised as add-ons, thinking that this also came only with the computer charger. It came instead with a plug-in, just like the one I purchased.
They took the charger back and refunded my return shipping as well.
I think Amazon is very reasonable if you try to reasonably explain "why" it was their fault. But I don't think they are going to do an adjustment because you were shipped the "wrong" item yet want to keep it. That is particularly true if it was from a third party, which the shipping charge seems to indicate.
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constanz22
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Post by constanz22 on May 22, 2012 21:17:50 GMT -5
Eh, the time and effort it would take to return it probably isn't worth the $10. It's a large item, so would probably have to ship FEDEX or UPS and neither is anywhere near me. I could refuse it if it came while I was home, but, I work and nobody is here during the day, so, that's unlikely too.
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constanz22
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Post by constanz22 on May 22, 2012 21:20:54 GMT -5
I'm confused. What do you expect them to do? If you can formulate that and it is reasonable, they may do it. I bought a Kindle Touch. I returned it during the return period to get a Fire instead. The Kindle Touch only came with a charger that hooked to your computer. So when I bought the Fire, I also bought a case and a charger they advertised as add-ons, thinking that this also came only with the computer charger. It came instead with a plug-in, just like the one I purchased. They took the charger back and refunded my return shipping as well. I think Amazon is very reasonable if you try to reasonably explain "why" it was their fault. But I don't think they are going to do an adjustment because you were shipped the "wrong" item yet want to keep it. That is particularly true if it was from a third party, which the shipping charge seems to indicate. I'm just thinking out loud...I don't expect them to do anything if I decide to keep it. I never said that I did.
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Deleted
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Post by Deleted on May 22, 2012 21:38:22 GMT -5
Ok, I was just confused because I thought you were asking for advice. My advice was to figure out what reasonable solution you wanted, and they would probably do it.
But venting is fine. I do it a lot. Lol.
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TheOtherMe
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Post by TheOtherMe on May 22, 2012 21:42:57 GMT -5
The few times that I have screwed up on Amazon, they have fixed it with no hassles.
I know you are venting, but it sounds like you didn't get the right item out of your basket. Amazon has never sent me something I didn't order.
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quotequeen
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Post by quotequeen on May 23, 2012 6:54:28 GMT -5
It seems like they are willing to do the reasonable thing (take it back with no cost to you) so I'm really not clear why you are so upset. I, too, have never had a single problem with amazon. I wouldn't stop ordering there because of this one incident that they are not even being jerks about.
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MarleyKeezy78
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Post by MarleyKeezy78 on May 23, 2012 7:08:23 GMT -5
Maybe you could live chat with CS and they could help you resolve it. I had questions one time and they were really helpful
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Rocky Mtn Saver
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Post by Rocky Mtn Saver on May 23, 2012 8:14:17 GMT -5
The one time I had a problem with an Amazon order, they were great. My package didn't arrive (it was during the Xmas holiday rush), and they sent a replacement package as soon as I reported the problem. In the end, I eventually received both packages and simply marked one "return to sender" and it was no problem. I Amazon!
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Angel!
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Post by Angel! on May 23, 2012 9:05:06 GMT -5
The few times that I have screwed up on Amazon, they have fixed it with no hassles. I know you are venting, but it sounds like you didn't get the right item out of your basket. Amazon has never sent me something I didn't order. I agree. Honestly, if I were you I would assume I screwed up somehow & removed the wrong item. Maybe removed it on one screen & then purchased on another screen where you cart hadn't been updated & so you didn't see the issue. It just seems unlikely that they would have shown you purchasing item X, when you actually purchased Y. There is just no logical explaination for why the purchase order on your screen would not have matched the email confirmation. But either way, amazon has excellent CS & will give you the full refund if you desire.
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michelyn8
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Post by michelyn8 on May 23, 2012 9:38:45 GMT -5
Why are you upset with Amazon when they sent you an order confirmation that you did not bother to open? You made the error and yes, I'd be irritated with myself for being careless (for lack of a better word) but I definately wouldn't be blaming them.
GEEEEZ..............they owe you nothing more than what they've already done. Either keep it and swallow the costs or exchange it for the lesser one and get a refund of the difference.
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alabamagal
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Post by alabamagal on May 23, 2012 10:03:46 GMT -5
Why are you upset with Amazon when they sent you an order confirmation that you did not bother to open? You made the error and yes, I'd be irritated with myself for being careless (for lack of a better word) but I definately wouldn't be blaming them. GEEEEZ..............they owe you nothing more than what they've already done. Either keep it and swallow the costs or exchange it for the lesser one and get a refund of the difference. I don't think the OP believes that she ordered the wrong thing, I think she believes Amazon magically changed her order to the one that she didn't order. She is trying to blame them for what appears to be her mistake.
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jeffreymo
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Post by jeffreymo on May 23, 2012 10:19:34 GMT -5
You should be able to access the order information on their website. I've never had an issue with an item being replaced by them. I've had numerous instances where I looked at an item, placed it in my cart, and then went to the site many days later and placed something similar in my cart. I wouldn't see the 2 similar items until checkout, and at that point I would delete the one I didn't want. There were some times that I had 7 or 8 versions of a certain size TV I wanted at checkout, and I'd have to sift through all of them and try to remember which one it was that I wanted. I just cannot fathom how Amazon might've pulled the switcheroo. It's either operator error or perhaps something related to your browsers cache.
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constanz22
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Post by constanz22 on May 23, 2012 10:33:30 GMT -5
The few times that I have screwed up on Amazon, they have fixed it with no hassles. I know you are venting, but it sounds like you didn't get the right item out of your basket. Amazon has never sent me something I didn't order. I agree. Honestly, if I were you I would assume I screwed up somehow & removed the wrong item. Maybe removed it on one screen & then purchased on another screen where you cart hadn't been updated & so you didn't see the issue. It just seems unlikely that they would have shown you purchasing item X, when you actually purchased Y. There is just no logical explaination for why the purchase order on your screen would not have matched the email confirmation. But either way, amazon has excellent CS & will give you the full refund if you desire. I would agree that perhaps I screwed up EXCEPT for the fact that as soon as I placed my order, and it showed me the balance charged to my card after the gift cards, I immediately wrote that amount in my checkbook and that price matched what I ordered, not what they said I ordered and shipped, which was a $10 difference. I have no idea how item 2 got ordered. C'est la vie. I am probably just going to suck up the $15 shipping charge and keep it, as I said previously, it won't be worth the time and aggravation to ship it back just to repurchase an almost identical item. I'll chalk it up to "stupid tax", I guess. I agree they have excellent customer service. That was not my complaint, at all.
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Post by findingdeadbeats on May 23, 2012 11:04:41 GMT -5
Did you change to "free shipping" at the end? The Amazon default still stays with the regular shipping and you manually have to select the free option and let it recalculate your order.
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thyme4change
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Post by thyme4change on May 23, 2012 17:34:38 GMT -5
Your dog can write with a pen - that is AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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TheOtherMe
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Post by TheOtherMe on May 23, 2012 21:12:50 GMT -5
I received an order from Amazon today. It is a collector's item for Paul McCartney. The corner was bent on the box of the item (not the box it came in) so I signed in and did the option to have them call me. Amazon called immediately and emailed me a return slip and sent the replacement item overnight. I was told it will be here tomorrow and it will.
So far, they've never let me down.
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❤ mollymouser ❤
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Post by ❤ mollymouser ❤ on May 23, 2012 21:43:48 GMT -5
I've had nothing but good luck and experiences with Amazon. (And I love Prime's 2-day shipping!)
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lurkyloo
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Post by lurkyloo on May 23, 2012 23:12:25 GMT -5
I had something similar happen once. I had an ink cartridge from a particular retailer in my cart, having read through the reviews from a couple of different retailers, and after I bought it (which was later, perhaps a couple of days) I realized that the order had gone to the crappy retailer instead of the one with good reviews. I did wind up having to exchange one of the cartridges, which was annoying. Not a huge deal, but it's weird that it changed the retailer on me.
$10 is enough that I'd be pretty annoyed, but I can see where it's not enough to bother fixing.
For the most part I've been very impressed with Amazon's customer service, but their third-party vendors aren't quite as reliable.
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