DH went on Medicare 12/16. I cancelled his insurance coverage with UHC effective 11/30/16 through the exchange and set it up for me to be covered alone for 12/16. UHC exited the TX exchange for 2017 so my change was only for one month.
UHC didn't update any of their billing for December's premium, so I just paid the total amount to make certain I'd have coverage. We had a lot happen in December, so I didn't get them called until the first week of January to straighten out the billing. They issued me a refund equal to two months of premiums. When I looked on the billing site, I could see that they had already screwed things up badly as they had removed all the tax credits we received and staggered the payments out incorrectly. I contacted them, noted their error, and sent them a check for the correct premium amount for November and December. I checked the billing site again a couple of weeks later and it was still messed up. Today, I received a check back from them again, and of course, the billing site isn't correct.
I did receive a correct 1095-A and used it to file my taxes. My concern now is that they are going to issue a revised 1095-A based on what they reflect on the billing site and it's horrific. They show dropped coverage as of 7/16, no tax credits are reflected, the payment dates don't match any of my actual dates for payment, etc. Do I really need to worry about this or do I just let it go? I've spent so many hours attempting to fix their premium billing issues the past year I'd prefer not to be bothered. But I also don't want to be caught in a gotcha situation.
Honestly, if this is how they manage and report all their individual policy payments, I can see why they claimed they lost money.