11-2, they said.

[GRG a/k/a goldenrulegirl]

It is 2:20 and nobody showed up.  

No one.

No phone call.

Nada.

F'in Verizon. 

My cable went out last Friday when we got hit with a Nor'easter.  We had to stream the Super Bowl on laptops and an iPad.  I have missed an entire week with my dream man, David Muir.  

I am bullsh*t.  Sure, be a minute late with your payment and they shut you down.  Wait 3 1/3 hours for their repair folks and you get nothing.  

[gooddecisions]

Comcast did that to me and then had the nerve to tell me they came, but I didn't answer the door. My door was open and I was sitting in a chair facing the full-window storm door looking outside the entire time. I was livid.

[GRG a/k/a goldenrulegirl]

Same here.  The kitchen and family room overlook the driveway.  Never left those rooms for more than a moment.  No one came.  I've been on high alert so I can leash the pup as soon as he/she/they show up for everyone's safety.     The dog certainly would have told me if anyone came...

[gooddecisions]

That's Friday for you. They probably blew off their appointments and went to happy hour early. Have you called Verizon?

[GRG a/k/a goldenrulegirl]

Feb 12, 2016 14:37:43 GMT -5 gooddecisions said:

That's Friday for you. They probably blew off their appointments and went to happy hour early. Have you called Verizon?

DH did.

He picked up a new main cable/DVR box on Tuesday at the advice of an on-line tech, but after hooking it up, our TV told us the router was bad (but we still have Wifi ).  When he picked it up, he made sure the clerk kept the repair appointment for today just in case DH couldn't fix the problem himself.  So, on Wednesday he called to tell them that the new box isn't fixing the problem and to still send someone out today.  They called yesterday to confirm today's appointment.  So, when DH called a half hour ago, they told him he'd cancelled the appointment when he picked up the new cable box on Tuesday.  Liars.  

Then, to add to their incompetency, he got a text a few minutes ago confirming a repair appointment for tomorrow morning between 8-11.  

If ABC Evening News with David Muir live-streamed in this area, I would drop cable in a heartbeat and never look back.  But, David Muir is MY latte.  

[lexxy703]

Comcast did the same thing to me.  When I called they said my appointment was for the next day & I had the day wrong.  I did not have the wrong day I wrote it down while I was on the phone with them.  About 8pm that night there was a knock on my door.  I don't answer my door when I am not expecting someone so I peeked out there was a Comcast repair person.  I let him in & said I was told you were coming tomorrow.  He told me he got a call at home from a supervisor & was told it was an emergency & he needed to come tonight.  At least he got it working.

I hate when the cable goes out.  I hope they get yours fixed quickly.

[GRG a/k/a goldenrulegirl]

Why is it so difficult to set, and, keep, appointments? 

After all all these years in business, don't you think they'd have a handle on it by now?

Of course, they may, but because we have so few other choices to access David Muir's newscasts, they know I'm not going anywhere.  

[Cookies Galore]

Huh, what a bummer. The few times I had someone from Verizon come out they were there AT the appointment time. I've always been impressed with their customer service - phone and techs.

[lexxy703]

Feb 12, 2016 14:57:11 GMT -5 GRG a/k/a goldenrulegirl said:

Why is it so difficult to set, and, keep, appointments? 

After all all these years in business, don't you think they'd have a handle on it by now?

Of course, they may, but because we have so few other choices to access David Muir's newscasts, they know I'm not going anywhere.  

In any other industry we would just say screw you & shop elsewhere.  But at least here we have the option of Comcast, Verizon or Dish.  They are all equally undependable so pick one & deal with it.  Unless you want to do the Netflix Hulu route & then you still need internet.

[justme]

At least bright house pays you 20 if they miss the window.

[mollyanna58]

Most of the time, I have had good experiences with Verizon.  They show up as scheduled and take care of the problem.  I even snagged some repair guy who was parked across the street from my parents' house, waiting to install at the new neighbor's, and told him about a problem, and he came over and fixed it when he was done with his original job.

However, I called Verizon a few months ago to transfer my parents' service to their new home.  When I looked at Verizon's website, it didn't look like they serviced (new town) but I called to make sure, and was told that they did service (new town).  I spent 45 minutes talking to the service rep, setting up an installation appointment for Wednesday, and to disconnect at their old home.  At one point, the service rep said the new address as (address, wrong town) and I corrected him that it was (address, new town), and he said yes, (address, new town).  Weds came and went with no installation, but service was disconnected at the old address.  I called and was told they had the installation scheduled for the following Tuesday, in (wrong town).  Went through everything again, and was told, no, they don't actually service (new town).

So I had to go to the phone company that does service the area, CenturyLink, and they have the worst customer service I have ever experienced.

[Opti]

Feb 12, 2016 14:57:11 GMT -5 GRG a/k/a goldenrulegirl said:

Why is it so difficult to set, and, keep, appointments? IDK. Given what you posted above my guess is someone canceled the appointment in one system but it remained live in another.

After all all these years in business, don't you think they'd have a handle on it by now?

Of course, they may, but because we have so few other choices to access David Muir's newscasts, they know I'm not going anywhere.  

I learned the hard way that reconfirming things sometimes causes issues. When people don't expect you to call to confirm, they get on auto-pilot and just cancel it.

[MarleyKeezy78]

I dropped Comcast after their shitty service keep on going out every week, eff em! I switched to WOW and they have been so much better    

[wyouser]

Oh! I am so sorry GRG. Did you receive an approximate time from them? The appointments are set by a call center in India. Sometimes they forget to calculate the proper time zone. Let's see, Your company is owned by a Chinese Corporation. Their repair folks come out of Beijing. Let's see, your time zone is......OK! He was there "yesterday at 2;00 PM.

[Artemis Windsong]

Qwest did that to us when our land line and internet were out.  The guy said he came; and we didn't answer the door.  He came the next day when DH was gone.  Personable guy.  He said the schedulers can create problems for them.

[GRG a/k/a goldenrulegirl]

Feb 12, 2016 15:20:43 GMT -5 justme said:

At least bright house pays you 20 if they miss the window.

[GRG a/k/a goldenrulegirl]

Feb 12, 2016 15:22:41 GMT -5 mollyanna58 said:

Most of the time, I have had good experiences with Verizon.  They show up as scheduled and take care of the problem.  I even snagged some repair guy who was parked across the street from my parents' house, waiting to install at the new neighbor's, and told him about a problem, and he came over and fixed it when he was done with his original job.

However, I called Verizon a few months ago to transfer my parents' service to their new home.  When I looked at Verizon's website, it didn't look like they serviced (new town) but I called to make sure, and was told that they did service (new town).  I spent 45 minutes talking to the service rep, setting up an installation appointment for Wednesday, and to disconnect at their old home.  At one point, the service rep said the new address as (address, wrong town) and I corrected him that it was (address, new town), and he said yes, (address, new town).  Weds came and went with no installation, but service was disconnected at the old address.  I called and was told they had the installation scheduled for the following Tuesday, in (wrong town).  Went through everything again, and was told, no, they don't actually service (new town).

So I had to go to the phone company that does service the area, CenturyLink, and they have the worst customer service I have ever experienced.

[Ava]

Sorry, GG.

Waiting for repair people to show up is the pits. The service is so unreliable for the most part.

I had Comcast once tell me they were coming during the afternoon. I was at home waiting for them but nobody showed up. So I called and they told me they would send someone before the end of the day.

Two hours later still nothing. So I called again and they kept promising to send someone.

I finally told them to stop lying. It was 10 o'clock and customer service kept promising to send someone. It was kind of insane, like talking to a pathological liar

I'm glad I don't use cable anymore.

[NoNamePerson]

Knock on wood here. In all my years of having to call for folks regarding cable, tv, phone regardless of the company they have always shown up within the time frame they said. Now, I will say that UVerse the first time around didn't get the problem fixed and I made another call and they actually sent someone else out within the hour and he took a long time to trace the problem but he got it fixed that day

And yes I have had Comcast cable, internet and I never had problems with them. I almost cried when I moved 3 yrs ago and found out that Comcast wasn't available in this area. I think I am a minority of one when it comes to good service from Comcast. I rarely had to call them in years and years of using them.

[zibazinski]

Feb 12, 2016 19:03:41 GMT -5 NoNamePerson said:

Knock on wood here. In all my years of having to call for folks regarding cable, tv, phone regardless of the company they have always shown up within the time frame they said. Now, I will say that UVerse the first time around didn't get the problem fixed and I made another call and they actually sent someone else out within the hour and he took a long time to trace the problem but he got it fixed that day

And yes I have had Comcast cable, internet and I never had problems with them. I almost cried when I moved 3 yrs ago and found out that Comcast wasn't available in this area. I think I am a minority of one when it comes to good service from Comcast. I rarely had to call them in years and years of using them.

You definitely are! But I've never had an issue with Bank of America and judging by posters here, I'm the only one!!

[GRG a/k/a goldenrulegirl]

So, the guy came at 9:45 this morning.  Replaced the router and all of the dvr/cable boxes.  Still no dice.  Checked the service, and sure, enough, it was ALWAYS a problem at Verizon and NEVER a problem with the equipment in my house.  

So, no one at Verizon has a screen that shows a break in service delivery??!!  This information isn't readily available to the customer service folks who handle service calls?  They waste my time and their money sending a guy to my house when all someone had to do was type a few keys in some big help desk facility?  I lost a week with David Muir because Verizon can't read its own system??

C'mon, ABC, I will pay you to livestream in my area if it means I can drop Vermoron forever.   

[8 Bit WWBG]

I'm among the ones who have had reasonably good luck overall with service appointments.  Though sometimes if my window is 9AM-2PM, the person shows up at 1:58PM.

I kind of get it, you never know just how long the previous call will take.  A person calls and says "my cable is spotty" and it turns out the problem requires 2 hours of hands-on comprehensive analysis.  Or, like you said, they just blow the appointment off and say "nobody answered".  Odds are, even if you had a camera on the door the whole time, you aren't going to get recompense.

My favorite story is when my parents were having service hooked up at a new house pre-move in.  They had an appointment for 8AM.  They arrived at 7:30AM to find a note already on the door saying "arrived at 8am, nobody was here".  Seems like a very risky strategy for rep -- going to all the trouble to go to the house and trust that the people aren't there.

The worst part is that you can't get your time back.  All you get is a bunch of "I'm terribly sorry, that shouldn't have happened."  MAYBE you get a token discount or something, but not the day you already lost and whatever other waiting you have to do.

[GRG a/k/a goldenrulegirl]

I may be in the minority, but I'd be less p.o.ed if they called me and said the previous call is taking longer than expected, could I reschedule?  Then I wouldn't be trapped for hours waiting for a no-show...

[8 Bit WWBG]

Right now, it is the USPS that is playing games.  They have lied about delivery attempts with two separate packages - each of which we paid handsomely ($30+) for express shipping.  And yes, they lied.  I was watching the door at the time they claimed delivery.  Nobody came.  And no slip.  No it didn't blow away, because it would have been protected by the storm door.