Safeway Issues

[marvholly]

I am having several issues at my local Safeway (Dominicks):

1. Joy of Football coupon book
We did NOT get until several weeks after friends & family on both coasts got.
The coupons do not scan neither Safeway nor manufacturer at Dominicks
They are not readily available. I have to go to the service desk and beg for it and then the CSR sighs, goes into the office and gives me one. This has happened in 3 stores in the last 2 weeks.
2. Yesterday the cashier took forever to ring my 3 item order because:
She had to ‘examine’ my meat package to be sure it qualified for the $2 football coupon
She could not figure out which coupon did NOT scan when I called it to her attention and did NOT believe me when I showed her (Safeway salsa).

Let me point out that I do NOT need Dominicks. I have many choices of where to shop:
Target, Walmart, Jewel, Shop n Save, Jerry’s, Tony’s, Village Market, Oakton Market….. to name just a few of my choices,

I do NOT need to be treated like I am a scam artist and will NOT tolerate it.
By the way, I am also posting this complaint on several money saving during grocery shopping boards I belong to. There have also been numerous other complaints posted already.

I got the usual auto reply that they will ‘research’ and get back to me. From previous experience I know it will be about Easter & as a call from the store mgr. NOTHING in writing. I will insist on a written (email) response to share w/you.

[❤ mollymouser ❤]

That sounds very frustrating.

[donnafreedman]

If you're not happy, it might be time to walk -- but first, write a succinct and courteous note to the manager (with a cc to the regional or national HQ) explaining that because you really DON'T have to shop there, you're decided not to because you're irritated with the customer service.
It wouldn't hurt if you guesstimated how much you spend in a year's time that will go to other stores, and mentioned that you now actively discourage people from shopping there.
People go where they're treated politely.

[marvholly]

Donna
i actually emailed Safeway corp the entire content of my post yesterday. Store manager(s) have changed - seems daily at my most convienent store so that is a waste of time.

Also, they have been extemly poor about removing out of date items from the meat, dair & shelves. I am going to start calling the local health dept about that.

[marvholly]

It is now 2 full business days since I sent my complaint to Safeway corp. I have heard NOTHING back after the auto response.

Speaks (NOT well) to their entire concept of “customer service.”

[marvholly]

Response from Safeway as promised, received late 2/10:

Dear Mrs. Abccd:

Thank you for your recent correspondence regarding the level of service at your local Dominick's store.

You stated the Joy of Football booklets were not available for customers. Employees had to retrieve them. You also stated the employees seemed to have been upset customers would ask for these booklets. Lastly, you mentioned the checkers take a long time to check out customers. We are sorry to hear that your experience was not consistent with our standards. It is not our intention to offend or upset our Valued Customers, but to provide them with excellent customer service. Your comments are important to us and will be forwarded to the Store Manager and our Advertising Department for further review. Please be assured that your concerns will be addressed.

If you would like to discuss this further or if any of your account information needs updating, please reply to this email or call our toll free number at 1-877-723-3929 and reference contact I.D. 18167272. One of our associates will be happy to assist you.

We appreciate your business and look forward to seeing you soon.

Thank you for shopping at Dominick's.

This whole thing is a bunch of B.S. I have no idea what store manager they are forwarding this to since I never named a specific store and I did say I had issues at 3 stores in 2 weeks in the original complaint. They do not address the issue of none of the coupons (Safeway or mfg) scanning or the cashier NOT understanding my wanting credit for it and her attitude to me.