laterbloomer
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Post by laterbloomer on Feb 17, 2021 16:57:36 GMT -5
At work today I caught a fraudulent cheque that the bank put through our account yesterday. We contacted our bank rep immediately. Our rep CC'd us on the email he sent to Corporate Services. The email said "Attach is a copy of the fraudulent cheque we processed yesterday. Please do whatever possible to reimburse the account." Excuse me? Whatever possible? No, the correct wording is "Reimburse the account immediately"
This happened last summer and the bank implied we would be on the hook if they couldn't be reimbursed. That would be a hard no. After I went Karen on them they found they could in fact reimburse us for THEIR mistake. It's also fun to note that they can no longer produce the original cheque
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busymom
Distinguished Associate
Why is the rum always gone? Oh...that's why.
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Post by busymom on Feb 17, 2021 18:52:12 GMT -5
I think it's time to find yourself a new bank. JMHO.
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Rukh O'Rorke
Senior Associate
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Post by Rukh O'Rorke on Feb 17, 2021 20:56:33 GMT -5
semantics?
could be along the vien of "do whatever is necessary to " to the writer.
I would not get up in arms about this phraseology.
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NoNamePerson
Distinguished Associate
Is There Anybody OUT There?
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Post by NoNamePerson on Feb 18, 2021 7:32:09 GMT -5
I'm just asking out of curiosity but do you still get actual paper checks in statements. They may not be able to produce it since so many transactions are electronic (deposits and withdrawals) I had a "check" clear at a different amount than I had written it - fortunately it was to my good but it also showed me as overdue on cable statement. I started researching and credit union was first place I went. It was an electronic deposit from cable company and bank did not have the actual "check"
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jeffreymo
Familiar Member
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Post by jeffreymo on Feb 18, 2021 10:25:49 GMT -5
At work today I caught a fraudulent cheque that the bank put through our account yesterday. We contacted our bank rep immediately. Our rep CC'd us on the email he sent to Corporate Services. The email said "Attach is a copy of the fraudulent cheque we processed yesterday. Please do whatever possible to reimburse the account." Excuse me? Whatever possible? No, the correct wording is "Reimburse the account immediately" This happened last summer and the bank implied we would be on the hook if they couldn't be reimbursed. That would be a hard no. After I went Karen on them they found they could in fact reimburse us for THEIR mistake. It's also fun to note that they can no longer produce the original cheque Could be that Corp Services are the people who fix others mistakes. The kind of people you want to be nice to and have on your good side. So he softened the language. Maybe he shouldn’t have cc:’d you. Likely he knew it was something that must be done immediately and Corp services probably understood that too, but he had to word it as an “ask” rather than a demand.
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laterbloomer
Senior Member
Joined: Dec 26, 2018 0:50:42 GMT -5
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Post by laterbloomer on Feb 18, 2021 11:11:43 GMT -5
I'm just asking out of curiosity but do you still get actual paper checks in statements. They may not be able to produce it since so many transactions are electronic (deposits and withdrawals) I had a "check" clear at a different amount than I had written it - fortunately it was to my good but it also showed me as overdue on cable statement. I started researching and credit union was first place I went. It was an electronic deposit from cable company and bank did not have the actual "check" No, we get get photocopies at the end of the bank statement. I caught this online, the transaction is linked to a copy of the cheque. We learned last summer that the banks do not keep the paper copies, they keep the photocopies, which in our case are not good quality and gives the bank the chance to blame discrepancies on the copy. We don't have the opportunity to examine the original and point out that the bank should not have cashed it in the first place.
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laterbloomer
Senior Member
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Post by laterbloomer on Feb 18, 2021 11:14:18 GMT -5
I think it's time to find yourself a new bank. JMHO. I think this is SOP now.
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ArchietheDragon
Junior Associate
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Post by ArchietheDragon on Feb 18, 2021 11:53:17 GMT -5
Later, do you have the ability to use Positive Pay with your bank?
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countrygirl2
Senior Associate
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Post by countrygirl2 on Feb 18, 2021 22:28:04 GMT -5
Going to take kitty in the morning to get his nails trimmed.
Then home to get ready to go to hubs cousins funeral. She and her sister were very close with hubs and his brother. All of them are gone now but hubs.
I thankfully have a beautiful suit I bought before Macys closed. Something like a $300 suit I bought for $79. It's wool and its never been worn, obviously we go nowhere nice. I tried it on not long ago, the waist is to big, but told hubs I can tuck in a sweater and it should be fine. I'm not sure what shoes, about all I have are tennies. There are some suede in there but not much good in snow. I may have a pair of nice boots, but not sure if my feet have spread so much that I can wear them. I wasn't going to go, but decided I will. I liked her and her sister too. This shook him I know, he was telling me everyone he grew up with and ran around with are gone. I haven't lost that many, in my class at school 9 I believe, we didn't lose any the last few years so my group is hanging in there.
DD will stay home, hate to leave her but she should be ok. About ready to go to bed, I'm tired, had to take a pain pill this afternoon,as my feet are hurting, nothing unusual about that. And the burn had the scab slough off in the shower. Wrapped it again tonight to keep it from getting hurt worse.
I do feel so sorry for people in Texas. It's of their own making because they are not about to be part of the US power grid. Texas wants to be their own country but now wanting help. They have a mess down there. They are trying to blame it on green energy. Almost 70% of their electric that is down is fueled by fossil fuel. They have nothing set up to keep the elements from effecting the plants, valves and everything exposed, pipes not buried deep enough. They don't want connected to the national grid as then they have to conform to the guidelines the feds have, so this type of thing won't happen.
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tskeeter
Junior Associate
Joined: Mar 20, 2011 19:37:45 GMT -5
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Post by tskeeter on Feb 20, 2021 22:11:40 GMT -5
I'm just asking out of curiosity but do you still get actual paper checks in statements. They may not be able to produce it since so many transactions are electronic (deposits and withdrawals) I had a "check" clear at a different amount than I had written it - fortunately it was to my good but it also showed me as overdue on cable statement. I started researching and credit union was first place I went. It was an electronic deposit from cable company and bank did not have the actual "check" No, we get get photocopies at the end of the bank statement. I caught this online, the transaction is linked to a copy of the cheque. We learned last summer that the banks do not keep the paper copies, they keep the photocopies, which in our case are not good quality and gives the bank the chance to blame discrepancies on the copy. We don't have the opportunity to examine the original and point out that the bank should not have cashed it in the first place. Do banks even do things such as verifying signatures any more? Operationally, it’s probably cheaper for the bank to absorb the cost of the rare fraudulent transaction than it is to verify every transaction.
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laterbloomer
Senior Member
Joined: Dec 26, 2018 0:50:42 GMT -5
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Excuse Me?
Feb 20, 2021 22:23:55 GMT -5
via mobile
Post by laterbloomer on Feb 20, 2021 22:23:55 GMT -5
No, we get get photocopies at the end of the bank statement. I caught this online, the transaction is linked to a copy of the cheque. We learned last summer that the banks do not keep the paper copies, they keep the photocopies, which in our case are not good quality and gives the bank the chance to blame discrepancies on the copy. We don't have the opportunity to examine the original and point out that the bank should not have cashed it in the first place. Do banks even do things such as verifying signatures any more? Operationally, it’s probably cheaper for the bank to absorb the cost of the rare fraudulent transaction than it is to verify every transaction. But they don't absorb it. Or they try really hard not to.
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tskeeter
Junior Associate
Joined: Mar 20, 2011 19:37:45 GMT -5
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Post by tskeeter on Feb 20, 2021 22:26:02 GMT -5
Do banks even do things such as verifying signatures any more? Operationally, it’s probably cheaper for the bank to absorb the cost of the rare fraudulent transaction than it is to verify every transaction. But they don't absorb it. Or they try really hard not to. True
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