whoisjohngalt
Junior Associate
Joined: Dec 18, 2010 14:12:07 GMT -5
Posts: 9,140
|
Post by whoisjohngalt on Oct 31, 2016 8:26:53 GMT -5
I wouldn't ask a teller at the bank about a international wire transfer. And although clearly I'm an idiot since my second job is at a grocery store, but my wire transfer training taught me that a US state to Puerto Rico is international. I didn't care why it just is. Speaking of companies like Moneygram and Western Union they literally built a business of transferring money. And I am pretty sure that you can do it all online from your bank account to theirs. So instead of trying to get the person who does regular banking things like deposits and such maybe try using a company like Moneygram who does this all day every day? Things must have really changed. When I was a teller I knew all those things off the top of my head. Wire transfers, money orders, cashier's checks, ACH - I've dealt with them all and knew all information pertaining to them. Yes, it was over 2 decades ago so may be things are more complicated now. I think this low expectations of people is part of the problem. We don't expect people making little money to know anything. We don't expect people at customer service level to know anything. We expect new employees to stay "new" and not know anything for indefinite period of time. At what point should we expect people to actually know their jobs? BTW, I worked retail as well. Also 20 decades ago, but I was expected know the lay out of the store and what we sold. I was making $5/hr in the retail store and $5.25 as a teller.
|
|
973beachbum
Senior Associate
Politics Admin
Joined: Dec 17, 2010 16:12:13 GMT -5
Posts: 10,501
|
Post by 973beachbum on Oct 31, 2016 8:42:00 GMT -5
I guess my problem with this is everyone always complains about how stupid employees are and some are but customers have gotten stupid too and downright nasty at the same time. I spent six hours yesterday trying to explain to people that $4.00 minus $1.01 really does equal $2.99. That was after the cashier had tried. And damned if people didn't just keep arguing that it wasn't ringing up right. And that was with the phone ringing off the hook from people demanding to know things like, exactly how many pumpkins we had. Yeah no problem I'll just tell the 9 people waiting I'll be counting pumpkins for the next twenty minutes. Sure they'll be fine with that. I will say though that people's impatience is probably making things worse. Cash registers aren't cash registers anymore. They are computers. So just because everything would have been over with a cash register doesn't mean it is with a computer. It takes ours about 30 seconds to do whatever it does before it prints the receipt. And that is assuming it is a simple one not one that has something like a gift card on it. Gift cards take 20 seconds all by themselves to activate on top of the regular stuff. Try being behind someone buying 11 gift cards on Christmas eve.
|
|
973beachbum
Senior Associate
Politics Admin
Joined: Dec 17, 2010 16:12:13 GMT -5
Posts: 10,501
|
Post by 973beachbum on Oct 31, 2016 8:54:46 GMT -5
I wouldn't ask a teller at the bank about a international wire transfer. And although clearly I'm an idiot since my second job is at a grocery store, but my wire transfer training taught me that a US state to Puerto Rico is international. I didn't care why it just is. Speaking of companies like Moneygram and Western Union they literally built a business of transferring money. And I am pretty sure that you can do it all online from your bank account to theirs. So instead of trying to get the person who does regular banking things like deposits and such maybe try using a company like Moneygram who does this all day every day? Things must have really changed. When I was a teller I knew all those things off the top of my head. Wire transfers, money orders, cashier's checks, ACH - I've dealt with them all and knew all information pertaining to them. Yes, it was over 2 decades ago so may be things are more complicated now. I think this low expectations of people is part of the problem. We don't expect people making little money to know anything. We don't expect people at customer service level to know anything. We expect new employees to stay "new" and not know anything for indefinite period of time. At what point should we expect people to actually know their jobs? BTW, I worked retail as well. Also 20 decades ago, but I was expected know the lay out of the store and what we sold. I was making $5/hr in the retail store and $5.25 as a teller. Things like money orders and cashiers checks are done all the time but foreign wire transfers aren't at any bank I have used. Do the tellers know most things at my banks yes but I wouldn't expect them to know everything. And no retail still expects people to know the general layout of the store but there is a big difference between knowing the layout of the store and what is sold and knowing every item in a store that probably has over 20,000. People dont ask where the dairy section is or if we carry diapers. That would be easy. They ask if we carry Fru Fru baby products new organic squeeze mango kale avacado yogurt. How the heck would I know that off the top of my head?!?!? And I don't work at a big store. Big stores have over 50000 items. No way is it reasonable someone would know every single one of them.
|
|
Miss Tequila
Distinguished Associate
Joined: Dec 19, 2010 10:13:45 GMT -5
Posts: 20,602
|
Post by Miss Tequila on Oct 31, 2016 8:56:13 GMT -5
I don't understand why you don't have a banking relationship manager. Granted, my company regularly holds millions of cash so perhaps we get special treatment. But I don't go to a local branch for questions. I email my relationship manager. If I don't get a quick enough reply I reach out to the Senior VP. I get my answers and I never have to leave my office. Perhaps $750k isn't the magic number to make everyone jump.
|
|
Green Eyed Lady
Senior Associate
Look inna eye! Always look inna eye!
Joined: Jan 23, 2012 11:23:55 GMT -5
Posts: 19,629
|
Post by Green Eyed Lady on Oct 31, 2016 9:11:44 GMT -5
Thank you for your perspective from the other side, 973beachbum
|
|
Opti
Community Leader
Joined: Dec 18, 2010 10:45:38 GMT -5
Posts: 42,247
Location: New Jersey
Mini-Profile Name Color: c28523
Mini-Profile Text Color: 990033
Member is Online
|
Post by Opti on Oct 31, 2016 9:17:47 GMT -5
I wouldn't ask a teller at the bank about a international wire transfer. And although clearly I'm an idiot since my second job is at a grocery store, but my wire transfer training taught me that a US state to Puerto Rico is international. I didn't care why it just is. Speaking of companies like Moneygram and Western Union they literally built a business of transferring money. And I am pretty sure that you can do it all online from your bank account to theirs. So instead of trying to get the person who does regular banking things like deposits and such maybe try using a company like Moneygram who does this all day every day? Things must have really changed. When I was a teller I knew all those things off the top of my head. Wire transfers, money orders, cashier's checks, ACH - I've dealt with them all and knew all information pertaining to them. Yes, it was over 2 decades ago so may be things are more complicated now. I think this low expectations of people is part of the problem.
We don't expect people making little money to know anything. We don't expect people at customer service level to know anything. We expect new employees to stay "new" and not know anything for indefinite period of time. At what point should we expect people to actually know their jobs? BTW, I worked retail as well. Also 20 decades ago, but I was expected know the lay out of the store and what we sold. I was making $5/hr in the retail store and $5.25 as a teller. I don't think low expectations is the issue. How you were trained back then and how they are trained now are likely radically different. Years ago many businesses liked having long time employees and paid them accordingly ... and trained to that. Now most of it has become beholden to profitability and extra perks for the top mgmt. team. So training for the employees at the bottom is less extensive and as the OP asserts employers do hire for bubbly over do the job well.
Personally I think expectations have become worse overall not less. Mgmt just cowtows to the complainers creating more and more entitled customers. I read not always right.com and it seems there is a growing class of customers who take their entitlements seriously and are always trying to take advantage of employees. notalwaysright.com/ They Come out at Halloween and This Trick Works a Treat. There are worse ones on a thread in EE. A bratty Mom expects a young cashier to give up her hair clip for free simply because she wants it for her child. And there's a woman who wrote a letter of complaint because an employee drove by the bus stop and didn't pick her up and take her to the store for free! The horror!
|
|
Deleted
Joined: Oct 14, 2024 13:30:37 GMT -5
Posts: 0
|
Post by Deleted on Oct 31, 2016 9:18:34 GMT -5
And no retail still expects people to know the general layout of the store but there is a big difference between knowing the layout of the store and what is sold and knowing every item in a store that probably has over 20,000. People dont ask where the dairy section is or if we carry diapers. That would be easy. They ask if we carry Fru Fru baby products new organic squeeze mango kale avacado yogurt. How the heck would I know that off the top of my head?!?!? And I don't work at a big store. Big stores have over 50000 items. No way is it reasonable someone would know every single one of them. How about a dedicated computer kiosk where a customer could look up an item? At least they could find out where Fru Fru squeeze yogurt might be. The nasty truth is that stores WANT you to wander around looking for items, hoping that you'll find stuff on sale that you just can't live without and buy on impulse. Think Costco or Ikea.
|
|
973beachbum
Senior Associate
Politics Admin
Joined: Dec 17, 2010 16:12:13 GMT -5
Posts: 10,501
|
Post by 973beachbum on Oct 31, 2016 9:42:37 GMT -5
And no retail still expects people to know the general layout of the store but there is a big difference between knowing the layout of the store and what is sold and knowing every item in a store that probably has over 20,000. People dont ask where the dairy section is or if we carry diapers. That would be easy. They ask if we carry Fru Fru baby products new organic squeeze mango kale avacado yogurt. How the heck would I know that off the top of my head?!?!? And I don't work at a big store. Big stores have over 50000 items. No way is it reasonable someone would know every single one of them. How about a dedicated computer kiosk where a customer could look up an item? At least they could find out where Fru Fru squeeze yogurt might be. The nasty truth is that stores WANT you to wander around looking for items, hoping that you'll find stuff on sale that you just can't live without and buy on impulse. Think Costco or Ikea. That would be nice but for the record grocery stores don't actually work like that. We don't have a way to look up a product online to see if we have it.
|
|
Lizard Queen
Senior Associate
103/2024
Joined: Jan 17, 2011 22:19:13 GMT -5
Posts: 14,659
|
Post by Lizard Queen on Oct 31, 2016 9:43:32 GMT -5
I don't understand why you don't have a banking relationship manager. Granted, my company regularly holds millions of cash so perhaps we get special treatment. But I don't go to a local branch for questions. I email my relationship manager. If I don't get a quick enough reply I reach out to the Senior VP. I get my answers and I never have to leave my office. Perhaps $750k isn't the magic number to make everyone jump.
My company's accounts were based out of Chicago, but our office in Michigan handled all of the accounting functions. Although we had a relationship manager, there were very occasional items that we really needed to handle in person, or we wanted to make a physical deposit immediately instead of waiting for it to get to the bank in the mail. My boss had to give instructions that she got from her contact to the local bank branch manager in how to do an out of state deposit. Just like in Milee's example, they were all very nice. The local bank branch has sinced closed, and much of the accounting department has since moved to Chicago.
|
|
Opti
Community Leader
Joined: Dec 18, 2010 10:45:38 GMT -5
Posts: 42,247
Location: New Jersey
Mini-Profile Name Color: c28523
Mini-Profile Text Color: 990033
Member is Online
|
Post by Opti on Oct 31, 2016 9:49:51 GMT -5
Sroo, there are more of them now IMO. Rewarding bad customers has become so common that it is expected. And organizations sometimes make simple things hard. When I'm at the front desk callers often want to leave messages for residents or patients. They expect that a message can be gotten to the person quickly and easily. There's no mechanism for that. In fact any message to a patient is run to them after the employee's shift is over and they are clocked out.
|
|
Miss Tequila
Distinguished Associate
Joined: Dec 19, 2010 10:13:45 GMT -5
Posts: 20,602
|
Post by Miss Tequila on Oct 31, 2016 10:06:24 GMT -5
I don't understand why you don't have a banking relationship manager. Granted, my company regularly holds millions of cash so perhaps we get special treatment. But I don't go to a local branch for questions. I email my relationship manager. If I don't get a quick enough reply I reach out to the Senior VP. I get my answers and I never have to leave my office. Perhaps $750k isn't the magic number to make everyone jump.
My company's accounts were based out of Chicago, but our office in Michigan handled all of the accounting functions. Although we had a relationship manager, there were very occasional items that we really needed to handle in person, or we wanted to make a physical deposit immediately instead of waiting for it to get to the bank in the mail. My boss had to give instructions that she got from her contact to the local bank branch manager in how to do an out of state deposit. Just like in Milee's example, they were all very nice. The local bank branch has sinced closed, and much of the accounting department has since moved to Chicago. We don't even have a local branch. Most of our deposits come in via wire, ach or to the lockbox. If we get a random check we have a remote deposit machine that the A/R person uses to scan the check into the system.
We use JP Morgan and have for the last few years. While I can't say I have never had issues, I can say they have always been addressed quickly by a phone call/email to the SVP.
|
|
whoisjohngalt
Junior Associate
Joined: Dec 18, 2010 14:12:07 GMT -5
Posts: 9,140
|
Post by whoisjohngalt on Oct 31, 2016 10:30:42 GMT -5
Things must have really changed. When I was a teller I knew all those things off the top of my head. Wire transfers, money orders, cashier's checks, ACH - I've dealt with them all and knew all information pertaining to them. Yes, it was over 2 decades ago so may be things are more complicated now. I think this low expectations of people is part of the problem. We don't expect people making little money to know anything. We don't expect people at customer service level to know anything. We expect new employees to stay "new" and not know anything for indefinite period of time. At what point should we expect people to actually know their jobs? BTW, I worked retail as well. Also 20 decades ago, but I was expected know the lay out of the store and what we sold. I was making $5/hr in the retail store and $5.25 as a teller. Things like money orders and cashiers checks are done all the time but foreign wire transfers aren't at any bank I have used. Do the tellers know most things at my banks yes but I wouldn't expect them to know everything. And no retail still expects people to know the general layout of the store but there is a big difference between knowing the layout of the store and what is sold and knowing every item in a store that probably has over 20,000. People dont ask where the dairy section is or if we carry diapers. That would be easy. They ask if we carry Fru Fru baby products new organic squeeze mango kale avacado yogurt. How the heck would I know that off the top of my head?!?!? And I don't work at a big store. Big stores have over 50000 items. No way is it reasonable someone would know every single one of them. Oh I am not saying that every employee should know the detail list of the entire inventory, but at least have an idea and know would know. Send me to the person who might know or call them on your "inside" phone or something. Don't make me randomly walk all over the place. One of the reasons I really like Market Basket - they will either tell me where something is or will call someone right away who will tell me. I think it's great customer service. As far as bank - may be I dealt with a lot of international wires bc there was a large russian community there and people sent money back and forth like it was nothing. I don't know. But if I didn't know something, I would have on the phone with someone who knew. I guess my biggest complain has ever been about employees wasting my time. I don't have a problem with lack of someone's knowledge, I have a problem with them wasting my time pretending that they have that knowledge.
|
|
Deleted
Joined: Oct 14, 2024 13:30:37 GMT -5
Posts: 0
|
Post by Deleted on Oct 31, 2016 10:31:16 GMT -5
That would be nice but for the record grocery stores don't actually work like that. We don't have a way to look up a product online to see if we have it. Ah, but my point is that there SHOULD be. Any store that's part of a chain has people with expensive degrees monitoring the inventory in every store, what's selling, what isn't, what needs to be re-ordered, etc. It's all in the computer, with the possible exception of the aisle location and the employees could at least memorize where to find baby food, ant poison, etc. Making an extract of that information available to the consumer is possible. Management just hasn't chosen to do it.
|
|
Lizard Queen
Senior Associate
103/2024
Joined: Jan 17, 2011 22:19:13 GMT -5
Posts: 14,659
|
Post by Lizard Queen on Oct 31, 2016 10:38:23 GMT -5
My company's accounts were based out of Chicago, but our office in Michigan handled all of the accounting functions. Although we had a relationship manager, there were very occasional items that we really needed to handle in person, or we wanted to make a physical deposit immediately instead of waiting for it to get to the bank in the mail. My boss had to give instructions that she got from her contact to the local bank branch manager in how to do an out of state deposit. Just like in Milee's example, they were all very nice. The local bank branch has sinced closed, and much of the accounting department has since moved to Chicago. We don't even have a local branch. Most of our deposits come in via wire, ach or to the lockbox. If we get a random check we have a remote deposit machine that the A/R person uses to scan the check into the system.
We use JP Morgan and have for the last few years. While I can't say I have never had issues, I can say they have always been addressed quickly by a phone call/email to the SVP.
Same here, but despite instructions that all payments be made by check, very occasionally we'd get cash. Or, there were physical checks we got for our operating account vs. getting sent to the lockbox and getting held for a month by the bank. (My company was having cash flow issues at the time, so that it was important to get funds in the right accounts right away.) I remember the BofA person talking about something like a remote deposit machine, but my company didn't go that way.
|
|
Miss Tequila
Distinguished Associate
Joined: Dec 19, 2010 10:13:45 GMT -5
Posts: 20,602
|
Post by Miss Tequila on Oct 31, 2016 10:39:26 GMT -5
That would be nice but for the record grocery stores don't actually work like that. We don't have a way to look up a product online to see if we have it. Ah, but my point is that there SHOULD be. Any store that's part of a chain has people with expensive degrees monitoring the inventory in every store, what's selling, what isn't, what needs to be re-ordered, etc. It's all in the computer, with the possible exception of the aisle location and the employees could at least memorize where to find baby food, ant poison, etc. Making an extract of that information available to the consumer is possible. Management just hasn't chosen to do it. I shop at Wegmans and there is something like that. There have been a few times that a recipe would call for something that I had no clue what it was. I typed it in to the wegmans app and it not only showed me what the item looked like, but it told me the aisle it was located. I didn't need to bother any of the workers to find what I needed.
|
|
Miss Tequila
Distinguished Associate
Joined: Dec 19, 2010 10:13:45 GMT -5
Posts: 20,602
|
Post by Miss Tequila on Oct 31, 2016 10:40:07 GMT -5
We don't even have a local branch. Most of our deposits come in via wire, ach or to the lockbox. If we get a random check we have a remote deposit machine that the A/R person uses to scan the check into the system.
We use JP Morgan and have for the last few years. While I can't say I have never had issues, I can say they have always been addressed quickly by a phone call/email to the SVP.
Same here, but despite instructions that all payments be made by check, very occasionally we'd get cash. Or, there were physical checks we got for our operating account vs. getting sent to the lockbox and getting held for a month by the bank. (My company was having cash flow issues at the time, so that it was important to get funds in the right accounts right away.) I remember the BofA person talking about something like a remote deposit machine, but my company didn't go that way. It is much easier....of course, ask me that if the damn thing ever breaks!
ETA: We never get cash unless it is from something like a collection for a sick employee. In that case, our petty cash is overfunded until we use it up because we don't have the ability to make cash deposits. Given the type of business we are in we would never have a customer make a cash payment.
|
|
Opti
Community Leader
Joined: Dec 18, 2010 10:45:38 GMT -5
Posts: 42,247
Location: New Jersey
Mini-Profile Name Color: c28523
Mini-Profile Text Color: 990033
Member is Online
|
Post by Opti on Oct 31, 2016 10:45:51 GMT -5
That would be nice but for the record grocery stores don't actually work like that. We don't have a way to look up a product online to see if we have it. Ah, but my point is that there SHOULD be. Any store that's part of a chain has people with expensive degrees monitoring the inventory in every store, what's selling, what isn't, what needs to be re-ordered, etc. It's all in the computer, with the possible exception of the aisle location and the employees could at least memorize where to find baby food, ant poison, etc. Making an extract of that information available to the consumer is possible. Management just hasn't chosen to do it. Whatever software they use for all of this is probably a canned package from somewhere. It won't be free to create a new program and change socking procedures to store aisle location information. Target employees can check their portable for stock, but their system is likely different than what most grocery stores use. I can think of at least several grocery stores who keep yogurt in at least two, sometimes three different locations depending on whether its considered normal, health food or even gluten/allergy free.
|
|
Deleted
Joined: Oct 14, 2024 13:30:37 GMT -5
Posts: 0
|
Post by Deleted on Oct 31, 2016 10:46:43 GMT -5
From prior threads, I realize that I - and it sounds like you - want a lot less social interaction than many other people. I do just about everything humanly possible to avoid having to go into the bank lobby at all, yet every time we discuss stuff like this there are people who post about how much they enjoy going in to the post office daily to socialize. Maybe people that crave that type of social interaction are what this new wave of employees is geared toward? (This is my idea of Hell. I would honestly consider cutting off my own finger - maybe even my favorite finger - and sacrificing it to the God of PleaseJustRingMeUpAndStopTalking if I never, ever had to go into the post office or the bank again.) Unless somebody used your name in posting, this was the kind of attitude my post was directed at. So, no. I don't have a reading comprehension problem. You have an "I forgot what I posted" problem.
"Just ring me up and stop talking"
Yeah....I'm the one with the problem. Your above post had zero to do with an employee's knowledge or lack thereof and everything to do with the fact that they dare try to talk to you.
I'm the one that led it there, I get annoyed when they excessively try to connect at a personal level, especially when there are people waiting in line for them to do it with each customer. If that touched a nerve with you I guess that is your problem?
|
|
Miss Tequila
Distinguished Associate
Joined: Dec 19, 2010 10:13:45 GMT -5
Posts: 20,602
|
Post by Miss Tequila on Oct 31, 2016 10:48:02 GMT -5
Ah, but my point is that there SHOULD be. Any store that's part of a chain has people with expensive degrees monitoring the inventory in every store, what's selling, what isn't, what needs to be re-ordered, etc. It's all in the computer, with the possible exception of the aisle location and the employees could at least memorize where to find baby food, ant poison, etc. Making an extract of that information available to the consumer is possible. Management just hasn't chosen to do it. Whatever software they use for all of this is probably a canned package from somewhere. It won't be free to create a new program and change socking procedures to store aisle location information. Target employees can check their portable for stock, but their system is likely different than what most grocery stores use. I can think of at least several grocery stores who keep yogurt in at least two, sometimes three different locations depending on whether its considered normal, health food or even gluten/allergy free. Wegmans.com can tell you what aisle your item is located in your store. I'm not sure if it can tell you if they have any on hand for an item that they carry. But the few times I've used it the item was exactly where they told me it would be. I love that store.
|
|
Green Eyed Lady
Senior Associate
Look inna eye! Always look inna eye!
Joined: Jan 23, 2012 11:23:55 GMT -5
Posts: 19,629
|
Post by Green Eyed Lady on Oct 31, 2016 10:50:37 GMT -5
Unless somebody used your name in posting, this was the kind of attitude my post was directed at. So, no. I don't have a reading comprehension problem. You have an "I forgot what I posted" problem.
"Just ring me up and stop talking"
Yeah....I'm the one with the problem. Your above post had zero to do with an employee's knowledge or lack thereof and everything to do with the fact that they dare try to talk to you.
I'm the one that led it there, I get annoyed when they excessively try to connect at a personal level, especially when there are people waiting in line for them to do it with each customer. If that touched a nerve with you I guess that is your problem? I did have a problem with it and I said so. I think it's snotty and bitchy; and nobody is entitled to behave like that. I'm sorry if you don't like someone trying to connect with you but I still feel the same way if that's the way you behave. If you don't like that...that's your problem.
Now that we have that settled....
|
|
Miss Tequila
Distinguished Associate
Joined: Dec 19, 2010 10:13:45 GMT -5
Posts: 20,602
|
Post by Miss Tequila on Oct 31, 2016 10:57:24 GMT -5
I'm the one that led it there, I get annoyed when they excessively try to connect at a personal level, especially when there are people waiting in line for them to do it with each customer. If that touched a nerve with you I guess that is your problem? I did have a problem with it and I said so. I think it's snotty and bitchy; and nobody is entitled to behave like that. I'm sorry if you don't like someone trying to connect with you but I still feel the same way if that's the way you behave. If you don't like that...that's your problem.
Now that we have that settled....
I agree. I'm a friendly person and I get very annoyed when people think they are better than the people waiting on them. "how dare those peasants try to speak with me!".
|
|
Deleted
Joined: Oct 14, 2024 13:30:37 GMT -5
Posts: 0
|
Post by Deleted on Oct 31, 2016 11:00:11 GMT -5
I'm the one that led it there, I get annoyed when they excessively try to connect at a personal level, especially when there are people waiting in line for them to do it with each customer. If that touched a nerve with you I guess that is your problem? I did have a problem with it and I said so. I think it's snotty and bitchy; and nobody is entitled to behave like that. I'm sorry if you don't like someone trying to connect with you but I still feel the same way if that's the way you behave. If you don't like that...that's your problem.
Now that we have that settled....
Behave like what? Have you ever worked in marketing or sales? I have, and the training we have put customer service people through is to try to connect on a personal level once and assess how the customer reacts. If positive, continue, if negative or neutral, finish the transaction. I agree with others who said I blame the management and not the employee.
|
|
Deleted
Joined: Oct 14, 2024 13:30:37 GMT -5
Posts: 0
|
Post by Deleted on Oct 31, 2016 11:08:55 GMT -5
What annoys me is when the "connecting at a personal level" is really meant to extricate information they can use to upsell you. I once went to pick up my rental car at the airport and the woman at the counter asked if I was in the area for business or leisure. Visiting friends, I said. She immediately pointed out that I could really impress them if I arrived in a convertible, available for only a small extra charge. No, thanks. Just give me the economy car I reserved. She then offered me a land yacht. Good thing I didn't tell her I was there for a HS reunion, which I was. She probably would have clamored for me to arrive in a Corvette.
In revenge for not paying extra to upgrade, I was issued a lime-green Ford Fiesta. I thought it was hilarious and made a point of showing it to my classmates.
|
|
hoops902
Senior Associate
Joined: Dec 22, 2010 13:21:29 GMT -5
Posts: 11,978
|
Post by hoops902 on Oct 31, 2016 11:32:44 GMT -5
I wouldn't ask a teller at the bank about a international wire transfer. And although clearly I'm an idiot since my second job is at a grocery store, but my wire transfer training taught me that a US state to Puerto Rico is international. I didn't care why it just is. Speaking of companies like Moneygram and Western Union they literally built a business of transferring money. And I am pretty sure that you can do it all online from your bank account to theirs. So instead of trying to get the person who does regular banking things like deposits and such maybe try using a company like Moneygram who does this all day every day? Things must have really changed. When I was a teller I knew all those things off the top of my head. Wire transfers, money orders, cashier's checks, ACH - I've dealt with them all and knew all information pertaining to them. Yes, it was over 2 decades ago so may be things are more complicated now. I think this low expectations of people is part of the problem. We don't expect people making little money to know anything. We don't expect people at customer service level to know anything. We expect new employees to stay "new" and not know anything for indefinite period of time. At what point should we expect people to actually know their jobs? BTW, I worked retail as well. Also 20 decades ago, but I was expected know the lay out of the store and what we sold. I was making $5/hr in the retail store and $5.25 as a teller. They HAVE really changed. It may be more complicated now, or the more likely answer is that what tellers at a bank did 20 years ago is just a far cry from what they do today. If you basically never do an activity, you probably won't know it. 20 years ago people went to banks for things like wire transfers, money orders, cashiers checks...people simply don't do that anymore (I remember 20 years ago when people used traveler's checks, do those even exist anymore?). If you don't ever do something in your daily job, you probably don't know specifics off the top of your head. 2 decades ago your daily duties as a teller probably looked a lot different than the daily duties of a teller today now that most of this stuff is done online or via ATMs.
|
|
Deleted
Joined: Oct 14, 2024 13:30:37 GMT -5
Posts: 0
|
Post by Deleted on Oct 31, 2016 11:44:53 GMT -5
I did have a problem with it and I said so. I think it's snotty and bitchy; and nobody is entitled to behave like that. I'm sorry if you don't like someone trying to connect with you but I still feel the same way if that's the way you behave. If you don't like that...that's your problem.
Now that we have that settled....
I agree. I'm a friendly person and I get very annoyed when people think they are better than the people waiting on them. "how dare those peasants try to speak with me!".
Who said they didn't want people to speak to them? The example I cited noted I asked the sales person to complete the transaction after they tried to hold me up from my purchase 5 times. I wasn't rude, I just didn't answer their personal questions about why I was buying the product so they couldn't go further in their playbook to upsell me and waste more of my time and the customers behind me. How is any of that thinking I am better than people ringing up my purchase?
|
|
swamp
Community Leader
THEY’RE EATING THE DOGS!!!!!!!
Joined: Dec 19, 2010 16:03:22 GMT -5
Posts: 45,622
|
Post by swamp on Oct 31, 2016 12:23:18 GMT -5
I just had an encounter with one of those really nice but not knowledgeable employees at my bank.
I had a closing this morning. Clients were Amish. They often pay in cash, or at least partial payments.
I took said cash to the bank to deposit it. It was wrapped by the $3,000 bundles. One was an odd amount i.e. $2,303. I took a check and cash to the bank with a deposit slip. I wrote "19,420" on the top of the deposit slip where you put in the cash amount. She read it as 191420 and said she had never seen a comma used there. It was clearly a comma, not a 1. She kept saying I was way short of what I said there was.
Then after she understood i was trying to deposit 19k instead of 191k, she couldn't add up the total correctly.
|
|
Miss Tequila
Distinguished Associate
Joined: Dec 19, 2010 10:13:45 GMT -5
Posts: 20,602
|
Post by Miss Tequila on Oct 31, 2016 12:28:13 GMT -5
I just had an encounter with one of those really nice but not knowledgeable employees at my bank.
I had a closing this morning. Clients were Amish. They often pay in cash, or at least partial payments.
I took said cash to the bank to deposit it. It was wrapped by the $3,000 bundles. One was an odd amount i.e. $2,303. I took a check and cash to the bank with a deposit slip. I wrote "19,420" on the top of the deposit slip where you put in the cash amount. She read it as 191420 and said she had never seen a comma used there. It was clearly a comma, not a 1. She kept saying I was way short of what I said there was.
Then after she understood i was trying to deposit 19k instead of 191k, she couldn't add up the total correctly. What you experienced is just incompetence...it isn't like you were asking to know something unusual....
|
|
zibazinski
Community Leader
Joined: Dec 24, 2010 16:12:50 GMT -5
Posts: 47,912
|
Post by zibazinski on Oct 31, 2016 12:28:53 GMT -5
Lets not even get into the calling you by your first name scenario.
|
|
swamp
Community Leader
THEY’RE EATING THE DOGS!!!!!!!
Joined: Dec 19, 2010 16:03:22 GMT -5
Posts: 45,622
|
Post by swamp on Oct 31, 2016 12:31:47 GMT -5
Lets not even get into the calling you by your first name scenario. that I don't have a problem with.
Mrs. Swamp is my mother.
|
|
Miss Tequila
Distinguished Associate
Joined: Dec 19, 2010 10:13:45 GMT -5
Posts: 20,602
|
Post by Miss Tequila on Oct 31, 2016 12:33:32 GMT -5
Lets not even get into the calling you by your first name scenario. That I don't have a problem with. It seems odd to me for someone to call me Ms. Tequila. I'm not very formal so I am fine with everyone using my first name.
|
|