cael
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Post by cael on Jun 5, 2015 15:30:10 GMT -5
Right? They kept telling me it had been "torn down" for the estimate.. it took my husband going in to get them to admit yes, they could "put it back together" to the way it was when we left it there. He thinks they mean they just put the bumper back on and didn't attach it entirely, probably assuming we were going to let them salvage it. NOPE.
And if they try to charge me anything, yes I will go full on bullshit customer on them. It is a shame, my last experience with them was perfectly smooth and good and now I'd question using them again. It's also irritating that it took my husband going in to get the full story, and no one could tell me the full story when I went in.
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andi9899
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Post by andi9899 on Jun 5, 2015 15:33:09 GMT -5
Right? They kept telling me it had been "torn down" for the estimate.. it took my husband going in to get them to admit yes, they could "put it back together" to the way it was when we left it there. He thinks they mean they just put the bumper back on and didn't attach it entirely, probably assuming we were going to let them salvage it. NOPE. And if they try to charge me anything, yes I will go full on bullshit customer on them. It is a shame, my last experience with them was perfectly smooth and good and now I'd question using them again. It's also irritating that it took my husband going in to get the full story, and no one could tell me the full story when I went in. I'm wondering if you being a woman had anything to do with it. Don't want to make generalizations, but why tell him the truth but flat out lie to you? That just pisses me off.
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andi9899
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Post by andi9899 on Jun 5, 2015 15:37:22 GMT -5
And your vehicle doesn't have to be torn down for an estimate. They probably just wanted to be able to bill the insurance company for the labor since you aren't going to repair it. Asses!
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cael
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Post by cael on Jun 7, 2015 19:33:37 GMT -5
Andi, the exact same thing crossed my mind. That's partly why I'm going to have him call them tomorrow... didn't hear Friday like I should have and DH is gonna start to miss potential work if we don't get the car back. DH knows cars better than I do (sadly if me being a woman is their angle there,their assumption on that part is correct...) so he could tell if they're giving him BS better than I could.
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cael
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Post by cael on Jun 10, 2015 10:33:17 GMT -5
Just an update on this - got our check already from the insurance and got the car back Monday afternoon! They banged the dent out of the front bumper before putting it back on, but decided not to bother wiping any of the chalk off the paint where they marked it up (which was a lot). They even marked up stuff that wasn't related at all to this accident... not really sure why.
Our good friend, who has purchased and fixed many old cars in his day, is hunting for a headlight for us so he and DH can hopefully get that fixed after we get back from vacation. Until then I can use hand signals for my left turns, but we're trying to not drive it at night obviously. (does anyone actually use those hand signals they teach you? lol)
Anyway, hopefully this is it. Majority of the check from the insurance will go into savings for eventually replacing the car, which will hopefully not be for 2 years. ::fingers crossed:: and I think I'm going to take collision off the insurance for that car, since they wouldn't pay it now.
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alabamagal
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Post by alabamagal on Jun 10, 2015 10:47:33 GMT -5
Definitely take off collision!
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andi9899
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Post by andi9899 on Jun 10, 2015 10:51:49 GMT -5
If you're not going to fix the body, you should take off comprehensive too. Any damage or recovered theft would be paid out less your deductible and less what it would cost the already existing body damage. So you would be paying for a coverage only to find out that you're not going to get anything from at claim time.
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