The Captain
Junior Associate
Hugs are good...
Joined: Jan 4, 2011 16:21:23 GMT -5
Posts: 8,717
Location: State of confusion
Favorite Drink: Whinnnne
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Post by The Captain on Dec 10, 2013 8:52:37 GMT -5
Your manager should have stepped in on that one. DD served and large parties, over 8, always had two servers, and the manager told them (the party) that service would be added. Manager also helped with table when he could. Manager also helped hostess when he could. In other words, he was a good manager. DD loved working there and they loved her. Mid priced steak joint. DD always got more than the auto grat anyway. Not a ton more but some, like if bill came to $193 with tip, she'd get $200. Something like that. She liked big parties but she wasn't the only server, either. You want to be a server, get used to it. She also had an old couple who would come in every week, eat in her section the same thing every week, and tip her $2 every week. She loved them and could have cared less. She said it always evened out and as long as she made $10 an hour,it was all good. To be blunt, the manager was an idiot and the chain was (and still is) poorly managed. I know a lot more now than I did at 18 and didn't question it back then. There is also a reason that I'm not a waitperson. Like I've said, I was happier in the kitchen/dishroom.
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Phoenix84
Senior Associate
Joined: Feb 17, 2011 21:42:35 GMT -5
Posts: 10,056
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Post by Phoenix84 on Dec 10, 2013 17:41:01 GMT -5
My understanding is normally if you receive poor service you give a nominal tip and ask to speak to a manager about it. Since they automatically assessed a 20% tip, I'm not sure. I would still demand to speak to a manager about it though, and probably demand at the very least that 20% tip be removed or reduced.
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Phoenix84
Senior Associate
Joined: Feb 17, 2011 21:42:35 GMT -5
Posts: 10,056
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Post by Phoenix84 on Dec 10, 2013 17:51:22 GMT -5
I generally don't ask to speak to a manager when I get bad service. But I usually don't get bad service. I can only recall a few times where it's been so bad I've considered it. The most recent at a Denny's in San Francisco, but I figured since it's a Denny's and I didn't spend that much that it wasn't worth the trouble.
Generally, I'm pretty forgiving of service people. I know it's a tough job. I know I've had bad days at work and wouldn't want everyone to go running to my boss for every mistake I have made. The incompetence has to be pretty bad for me to say something.
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TheOtherMe
Distinguished Associate
Joined: Dec 24, 2010 14:40:52 GMT -5
Posts: 28,088
Mini-Profile Name Color: e619e6
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Post by TheOtherMe on Dec 10, 2013 22:03:01 GMT -5
Back when I was in high school (late 60's), I made $1 per hour waiting tables at a bowling alley. My mother was the other waitress on Friday and Saturday nights. We had a teacher and her husband come in every Friday night. The teacher wanted a well done hamburger with a very thick slice of onion. If I waited on them, they left a tip of $2 or $3--back in 1967-68. If mom waited on them, they left maybe a quarter. Guess who waited on them? I did split it with mom.
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zibazinski
Community Leader
Joined: Dec 24, 2010 16:12:50 GMT -5
Posts: 47,912
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Post by zibazinski on Dec 11, 2013 7:11:33 GMT -5
Because of that older couple, DD sometimes got quadruple sat. Meaning 4 tables instead of 3. Having never been a server, this seems to be something unmanageable, like if you order right away instead of asking for beverages first. Throws out some kind of rhythm! She would just tell the couple or the manager/hostess would that service for them might be a tad slower because DD was booked up. They always waited and were fine with it. If you know up front the kit hen is slow or your favorite server is maxed, you can decide to wait or go elsewhere.
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