Rant of the day

[The Walk of the Penguin Mich]

Does no one actually READ the emails you send them?

After my last PT appointment, my PT strongly suggested getting massages before my sessions in order to improve how my muscles move, I have so much scar tissue that it really needs to be broken up.  She gave me the list of a few that she liked (one of which was in the same building she was in) and I stopped into talk to them on my way out.  My insurance covers massage, but only if it is done by a PT, a chiropractor or an MD.  Every place she sent me to was a licensed massage therapist.  So I email her office manager and ask her if she could ask my PT as to whether or not she knew of any PT that did massage, as my insurance did not cover LMT.  The email I get back was that my PT did not regularly do massage (which I knew) and sent me to the same freaking LMTs that I already visited and knew that they weren't covered. 

So sent out yet another email, explaining that my insurance ONLY covers massages by PTs, chiropractors and MDs and does she have any recommendations as to anyone else.  I'm guessing I am not going to get in before my next PT session.

[greeniis10]

This frustrates me so much. I deal with people regularly who do not scroll down past the first paragraph (I'm guessing people are too used to texting now) so I'm forced to limit my emails to one paragraph because anything longer than that won't be read anyway.

[Chocolate Lover]

I've learned to limit texts AND emails to one question if I actually want an answer. You'd think with it being in writing it would be so much easier to refer back to, wouldn't you?  

[dannylion]

Sadly, this is not a rare occurrence.  Attention spans seem to be very limited in some folks.  

I have a part-time job working at home doing medical transcription.  I occasionally have to communicate with the client account manager and have learned, like Chocolate Lover, to limit my queries to one per message.  If I have more than one question, regardless of how they are presented in the email, only one gets answered.  Sometimes it's the first question, sometimes it's the last question, but only one question gets answered.  And I cannot tell you how many times I have inquired "do you want me to do "A" or "B" with this document?" only to be told "Yes," so I have learned not to offer more than one option per question.  

The response Mich received sounds like there might also be a reading comprehension issue involved.  It is unlikely that the response would have been any better had the question been worded differently.  I think some people just see a small portion of the words and make up their own question, one to which they already have a ready answer.  

People are stupid.   

[Chocolate Lover]

Mar 15, 2019 14:49:27 GMT -5 dannylion said:

Sadly, this is not a rare occurrence.  Attention spans seem to be very limited in some folks.  

I have a part-time job working at home doing medical transcription.  I occasionally have to communicate with the client account manager and have learned, like Chocolate Lover , to limit my queries to one per message.  If I have more than one question, regardless of how they are presented in the email, only one gets answered.  Sometimes it's the first question, sometimes it's the last question, but only one question gets answered.  And I cannot tell you how many times I have inquired "do you want me to do "A" or "B" with this document?" only to be told "Yes," so I have learned not to offer more than one option per question.  

The response Mich received sounds like there might also be a reading comprehension issue involved.  It is unlikely that the response would have been any better had the question been worded differently.  I think some people just see a small portion of the words and make up their own question, one to which they already have a ready answer.  

People are stupid.   

My DS will do this if I text him those kinds of questions. He has told me that the yes is for the 2nd part if that's how he answers me. I just quit asking like that. One day he will change his method and i'll do something the opposite way  he actually wanted and I'd prefer to avoid that, thanks anyway. 

[hoops902]

Mar 15, 2019 15:09:53 GMT -5 Chocolate Lover said:

Mar 15, 2019 14:49:27 GMT -5 dannylion said:

Sadly, this is not a rare occurrence.  Attention spans seem to be very limited in some folks.  

I have a part-time job working at home doing medical transcription.  I occasionally have to communicate with the client account manager and have learned, like Chocolate Lover , to limit my queries to one per message.  If I have more than one question, regardless of how they are presented in the email, only one gets answered.  Sometimes it's the first question, sometimes it's the last question, but only one question gets answered.  And I cannot tell you how many times I have inquired "do you want me to do "A" or "B" with this document?" only to be told "Yes," so I have learned not to offer more than one option per question.  

The response Mich received sounds like there might also be a reading comprehension issue involved.  It is unlikely that the response would have been any better had the question been worded differently.  I think some people just see a small portion of the words and make up their own question, one to which they already have a ready answer.  

People are stupid.   

My DS will do this if I text him those kinds of questions. He has told me that the yes is for the 2nd part if that's how he answers me. I just quit asking like that. One day he will change his method and i'll do something the opposite way  he actually wanted and I'd prefer to avoid that, thanks anyway. 

My wife asks these questions, I always just say "yes" and when she complains I explain that I DO want her to do A or B.  "Do you want me to get chicken at the grocery store or the butcher?"  "Yes, I do want you to get chicken at the grocery store or at the butcher" or "No, I don't want you to get chicken at the grocery store or butcher".  

[Chocolate Lover]

Mar 15, 2019 15:16:00 GMT -5 hoops902 said:

Mar 15, 2019 15:09:53 GMT -5 Chocolate Lover said:

My DS will do this if I text him those kinds of questions. He has told me that the yes is for the 2nd part if that's how he answers me. I just quit asking like that. One day he will change his method and i'll do something the opposite way  he actually wanted and I'd prefer to avoid that, thanks anyway. 

My wife asks these questions, I always just say "yes" and when she complains I explain that I DO want her to do A or B.  "Do you want me to get chicken at the grocery store or the butcher?"  "Yes, I do want you to get chicken at the grocery store or at the butcher" or "No, I don't want you to get chicken at the grocery store or butcher".  

Sounds like the 2 of you would get along quite nicely. The rest of us just want an opinion/answer. 

[Deleted]

As I read this thread, I kept thinking "sounds like how men respond to texts". 

[The Walk of the Penguin Mich]

Mar 15, 2019 15:39:16 GMT -5 @pinkcshmere said:

As I read this thread, I kept thinking "sounds like how men respond to texts". 

Office manager is definitely not a male.  

[wvugurl26]

Can you do a provider search on your insurance website? Doesn't speak to their quality though. I run mine through my FSA. Although you really need someone who is good at massage to bust scar tissue.

[Deleted]

Mar 15, 2019 15:53:22 GMT -5 The Walk of the Penguin Mich said:

Mar 15, 2019 15:39:16 GMT -5 @pinkcshmere said:

As I read this thread, I kept thinking "sounds like how men respond to texts". 

Office manager is definitely not a male.  

I gathered that from the pronouns used in the OP.

[The Walk of the Penguin Mich]

Mar 15, 2019 16:29:39 GMT -5 wvugurl26 said:

Can you do a provider search on your insurance website? Doesn't speak to their quality though. I run mine through my FSA. Although you really need someone who is good at massage to bust scar tissue.

It seems that locally all of the providers of massage or ART are LMT.  I've checked out half a dozen promising ones, and nary a PT on staff.

There are some  local chiropractors who do it so this might be my best option, especially since chiropractors are covered.   I just don't want them to jack around with the joint.

[Tiny]

I think the root of the problem is that it's more important to RESPOND to emails/txts than it is to provide actual info/help.    That's why no one reads the emails/txts.    They need to respond no matter what.  They've provided good customer service (they responded quickly!!!), they can cross something off their to-do list/get something out of their inbox, they look productive. 

[Anne_in_VA]

I get this all the time with our sales reps.  They want me to help with their project but when I send them a list of questions I need answered before I can begin work on it, I invariably get the answer to one or two questions but they will put on the other ones.  Argh!

[jitterbug]

My pet peeve with people responding to my email is when they spell my name wrong when responding! I have a common first name, spelled slightly different.  And not the weird kind of different like the kids are named these days.  Kind of like Linda versus Lynda or Carol vs. Carole.  I get it when someone is "cold calling" - but when you're responding to my email and my name is RIGHT THERE - could you please spell it correctly Because this other person you're naming is NOT ME!!